- Provide L1/L2/L3 support for Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
- Troubleshoot application issues, workflows, plugins, and business process flows.
- Manage users, security roles, teams, permissions, and access issues.
- Support entities/tables, forms, views, dashboards, and business rules.
- Investigate data issues and perform SQL queries where applicable.
- Monitor integrations with Power Automate, APIs, and external applications.
- Handle incidents, service requests, root-cause analysis, and SLA compliance.
- Coordinate with developers and functional consultants for bug fixes and enhancements.
Required skills
Total Experience - 5+years
- Microsoft Dynamics CRM / Dynamics 365 CE.
- Basic understanding of Dataverse and model-driven apps.
- Workflows, business rules, and Power Automate.
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📌 MS Dynamics CRM Support (Sydney)
🏢 CareCone Group
📍 Sydney
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