Complaints Team Lead — IDR & Escalations Expert (Melbourne)

Complaints Team Lead — IDR & Escalations Expert (Melbourne)

30 Oct
|
Assurant
|
Melbourne

30 Oct

Assurant

Melbourne

Assurant, Inc. in Hawthorn East is seeking a Complaints Team Leader to guide the complaints function and make final IDR decisions. You will coach a team of officers, ensure RG 271 and AFCA compliance, and deliver fair, timely outcomes for escalated claims.

Lead communication with external clients on escalated cases, drive process improvements, and report trends to senior management in a hybrid work model.

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📌 Complaints Team Lead — IDR & Escalations Expert (Melbourne)
🏢 Assurant
📍 Melbourne

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