About ROLLER

ROLLER isn't your average SaaS company. We operate globally across 30+ countries, powering millions of real‑world experiences in the leisure and attractions industry. What we build doesn't just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real‑world problems across ticketing, point of sale, self‑service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it's the people. We're a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we're proud of, without taking ourselves too seriously.

We're growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

About the Role

Are you ready to be the driving force behind operational excellence? Join us as our R&D; Programs & Operations Lead, where you'll be the wheel that keeps our department rolling smoothly. Reporting directly to our Chief Product Officer and partnering closely with our VP of Engineering, you'll be responsible for fine‑tuning how we operate as a department and in unison with other departments. You'll take the operational load off our leaders, from planning cycles and all‑hands meetings to cross‑team communication, so they can focus on building outstanding products and great teams.

Your main goal? To ensure the Product department runs like a well‑oiled machine, with processes that are both efficient and effective, laying the groundwork for operational success.

In this role, you'll be the maestro of departmental cadences, communications, and goal tracking. You'll coordinate strategic initiatives, steering them towards triumphant outcomes by facilitating seamless communication between project owners. Simply put, you'll be the go‑to person for anything operational within the department that needs attention.

Leveraging your expertise in program and project management, administration, relationship‑building, and storytelling, you'll collaborate with cross‑functional teams and working groups. Together, we'll aim to achieve the level of operational efficiency, cooperation, and collaboration that our teams need to hit our company and department goals.

This role is required in Sydney to facilitate close collaboration with our Chief Product Officer who is based there.

What You'll Do

Guide Department Operations

- Lead operations from start to finish.
- Establish robust cadences and administrative frameworks.
- Spearhead tracking initiatives and own annual and quarterly planning end to end.
- Champion company‑wide product development adherence.
- Design and maintain how Product works: development framework and gates, forum structure, etc.
- Refine Department strategies as ROLLER expands.
- Orchestrate and streamline meeting frameworks with clear objectives, purposes, and agendas.
- Provide continuity and cover for the Chief Product Officer and VP of Engineering, holding context and actions across absences.
- Continuously enhance the Department's operational rhythm.

Ensure Effective Communication

- Manage seamless collaboration among teams and partners.
- Uphold communication best practices and thorough documentation.
- Share comprehensive context and promptly address concerns.
- Own what the business hears from Product and when: roadmap publication, company‑wide broadcasts and the narrative that connects the plan to company goals.
- Support Board and strategic customer communications.
- Build strong relationships with stakeholders in other departments and work with them on shared initiatives.
- Ensure timely escalation to appropriate stakeholders for resolution.

Propel Initiatives Forward

- Coordinate and monitor timelines, milestones, and statuses.




- Flag impediments promptly and keep programs/projects on course.
- Break down assignments into manageable tasks for trackability and successful delivery.

Serve as the Department's Cohesive Force

- Orchestrate Department‑wide events and company‑wide occasions.
- Organize and execute celebrations and milestones.
- Ensure recognition of the Department's hard work, boosting morale and camaraderie.

Forecast and Anticipate Opportunities

- Collaborate with Department Leadership and People Business Partners.
- Anticipate and forecast emerging opportunities.
- Devise and implement proactive solutions.
- Continuously scan for areas of improvement, ensuring agility and readiness for success.

About You

- Proven experience in taking products to market, with a deep understanding of the entire product lifecycle and the ability to collaborate effectively with cross‑functional teams to ensure product delivery.
- Demonstrated expertise in Events, Program, or Project Management, ideally within the dynamic realm of start‑ups or scale‑up tech environments.
- Proven experience in Organizational Change Management & Communications, showcasing your ability to navigate and facilitate transitions seamlessly.
- A track record of effectively prioritizing, managing, and tracking multiple projects concurrently, thriving in the autonomy of a fast‑paced, high‑growth setting.
- An innate attention to detail coupled with an unwavering commitment to maintaining the highest standards of excellence in every aspect of your work.
- Genuine self‑motivation, coupled with a relentless drive to continually learn, evolve, and pioneer in a role that is primed for growth and specialization.
- Exemplary integrity and trustworthiness, paired with the humility and openness to challenge one's own assumptions in pursuit of continuous improvement.
- Exceptional relationship‑building skills, enabling you to quickly establish rapport and expand internal networks with ease.
- The ability to navigate ambiguity with confidence; comfortable operating in uncertain situations where information may be incomplete and priorities can shift rapidly. Your aptitude for bringing clarity to such scenarios will be invaluable in driving success.

We believe AI is a career‑defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We're looking for candidates with the proficiency and curiosity to embrace AI and technology - not just as a technical skill, but as a core competency to help us achieve big goals.

Perks

You get to work on a category‑leading product that customers love in a fun, high‑growth industry - check out Capterra and G2 reviews.

- Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
- 16 weeks Paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched‑on team that likes to raise the bar in all we do.

Finance Operations Lead – Sydney

The role of the Analyst will bring proven business knowledge of enterprise ERP systems (e.g. JDE, SAP, ORACLE) and hands‑on knowledge of Finance Operations, i.e. Accounts Payable ("AP") and Accounts Receivable ("AR").

This is a hands‑on Analyst role which directly supports the Finance Operations & Control Lead and will be initially responsible for master data and transactional cleansing for the AP and AR teams, including managing cross‑functional inter‑dependencies with other key workstreams (e.g. Sales, Procurement, Data Migration),



and related initiatives.

A proactive approach is required to manage stakeholders and conduct workshops to complete successful data remediation deliverables and migration to SAP 4/HANA. This hands‑on Analyst role will identify data gaps, data quality issues and remediate those issues.

Participate in workshops and provide hands‑on support for data remediation, migration activities, development of UAT test scripts, training, and UAT execution with user groups across both AP and AR.

Collaborate with stakeholders across Finance Operations, technical teams and vendors during design, configuration, testing, and implementation phases.

Leadership Responsibilities

- Supports the bold vision for the future that inspires others to action
- Working experience with Finance Operations, as follows:
- Procure to Pay – Accounts Payable (AP); and/or
- Order to Cash – Accounts Receivable (AR)

- Play a pivotal role in the Data Migration Project
- Stakeholder partnership and coordination, including follow‑up and close‑out of activities
- Identify and elevate risks, dependencies, and issues for tracking as part of the overall program

Accountabilities

Data Cleansing and Remediation (primary to start)

- Hands‑on master data and transactional data cleansing / remediation across AP and AR online in source ERP systems and/or offline in Excel
- Related tasks include performing data extracts, value mapping, constructed data, pre‑ and post‑load validation activities
- Identify data gaps, data quality problems and remediate these issues to ensure a successful data migration to SAP 4/HANA
- Proactively collaborate with key finance stakeholders and operational leaders to drive data migration outcomes and ensure alignment to the data migration strategy and governance structures
- Manage cross‑functional inter‑dependencies with other key workstreams (e.g. Sales, Procurement, Data Migration) and related initiatives
- Other finance and data related tasks as directed

Detailed Design and Processes

- Participate, as needed, in workshops (e.g. data and detailed design) for delivery of the SAP solution for the Finance Operations functional areas
- Support detailed design activities, as required, such as defining accounting rules and/or Finance Operations processes to enable system configuration and successful stakeholder requirements
- Support process mapping activities and review, as needed
- Support Go‑Live activities

Testing, Training and Change Management

- Hands‑on support for UAT planning, script development and execution for respective AP and AR processes, driving user engagement and support for system readiness prior to Go‑live
- Collaborate in outcomes of process / data integration with other SAP modules
- Assist in change management activities for end‑users by helping them troubleshoot issues, flagging corrective actions to the program and providing hands‑on support where possible
- Review training materials in your domain to support successful process adoption

Qualifications and Experience Required

- Tertiary qualification in accounting
- 5+ years post graduate experience with working knowledge of AP and AR processes and setup
- JDE and/or SAP ERP system experience highly beneficial, particularly in depth knowledge of SAP modules relevant to Finance Operations (AP and AR)
- Strong Microsoft Excel skills
- Prior involvement in ERP implementations beneficial, particularly in data migration, defining requirements and UAT
- Experience in the Syniti data migration toolset beneficial
- Proven ability to work closely with existing stakeholders / owners of systems
- Ability to thrive in a fast‑paced, dynamic environment and drive continuous improvement initiatives
- Excellent communication, analytical and stakeholder management skills

Personal Attributes

- A passion for innovation and transformation
- Resilient and adaptable in the face of challenges
- High level of integrity and commitment to organizational values
- Collaborative team‑player mindset

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📌 Finance Operations Lead – Government & Reporting (Sydney)
🏢 AAR Consulting Group
📍 Sydney