Southern Cross Protection is a national security business, and we pride ourselves on maintaining a secure and protected environment for our employees, clients, and visitors. We are seeking a Service Delivery Manager with extensive knowledge and experience in the security industry to lead our established and growing guarding and loss prevention team in Western Australia.
The role
In this role you will be collaborating with our established client base across Western Australia, ensuring they are provided with the best security services possible. Your key responsibilities are to visit client sites, prepare portfolio budgets, and manage the performance and ensure the appropriate training of your guarding and loss prevention team.
This is the perfect opportunity to take the lead of a wide range of security operations, manage client relationships, manage operational cost and use your knowledge and experience to improve service delivery across Western Australia.
Responsibilities:
Leadership and Performance
- Lead, coach and develop guarding and loss prevention teams
- Conduct site audits, assessments and relevant training
Client Management
- Build and maintain strong client relationships
- Attend client,
and end of month supplier meetings
- Ensure services meet our obligations under service agreements
- Prepare monthly reports for key clients where required
Operational Management
- Prepare and manage portfolio budgets
- Monitor service quality and operational performance
- Maintain compliance with relevant procedures, legislation, and client requirements
Join an established team operating across WA
Opportunities for professional development and internal career opportunities
Be part of a supportive national network
Requirements of the role
- Current WA security licence
- Prior security management experience
- Proficient in Microsoft Office suite
- Drivers licence
- Proven ability to develop and implement comprehensive security action plans and procedures
- Knowledgeable in Work Health & Safety legislation
- Experience in a client facing role (desirable)
Southern Cross Protection is proud to be an equal opportunity employer.