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Are you passionate about helping others? We have an exciting opportunity for you to become a Remote Travel Agent. This role allows you to combine your love for helping people with the freedom of working remotely.

As a Remote Travel Agent, you'll be part of the thriving tourism industry. You'll have the chance to:

- Plan and customize travel itineraries
- Provide travel advice and recommendations
- Handle bookings and reservations
- Manage customer relationships
- Stay updated on travel trends

Working remotely offers numerous benefits, especially when you're working for yourself. These include:

About the Role
We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.

At HBTravels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.

About the Role
We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.

At HBTravels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.

Key Responsibilities

- Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
- Assist clients with travel planning, booking modifications, cancellations, and special requests.
- Provide accurate information regarding destinations, travel requirements, and agency processes.
- Maintain organized client records to support smooth communication and planning.
- Follow up before and after travel to confirm details and collect feedback.
- Address client concerns with empathy, patience, and effective problem-solving.

Benefits

- Fully remote flexibility – work from anywhere on a schedule that fits your lifestyle.
- Travel perks and access to exclusive industry discounts.




- Training and ongoing support to help you grow as a travel professional.
- A collaborative and positive team environment committed to exceptional traveler support.

What We're Looking For

- Strong written and verbal communication skills.
- Prior customer service experience; travel, tourism, or hospitality experience is a plus.
- High attention to detail and strong organizational habits.
- Ability to learn new tools, software, and booking platforms quickly.
- A passion for travel and a genuine interest in helping clients plan memorable trips.

Preferred Qualifications

- Experience with prototyping tools (e.g., Figma, Adobe XD, or similar)
- Understanding of front-end technologies (HTML, CSS) to collaborate effectively with developers
- Familiarity with creating responsive and mobile-first designs
- Knowledge of design systems and maintaining consistency across platforms
- Passion for improving user experiences and a keen eye for clean and impactful design

What We Offer:

- A unique opportunity to work in a startup environment and have a significant impact on the product
- Hands-on experience with a real-world project, from concept to execution
- A chance to build your portfolio with a high-profile project
- Mentorship and guidance from industry professionals
- Adaptable remote working hours and autonomy in how you work
- Certificate of completion and recommendation letter upon successful completion
- Potential for future paid opportunities based on performance

How to Apply:

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This role is fully remote and based in NSW. You'll own the NSW territory, with the occasional trip to an industry event.

We build software for providers across the NDIS and aged care sectors. Our mission is to simplify their daily operations through our technology, so the people delivering care can spend less time on admin and more time with the people who need them. We're a close-knit Australian SaaS team of around 40, not a machine with a script for every call and a manager for every layer.

Our product and the playbook are both still growing. This role suits someone who thrives in a scale up environment, not someone chasing a fully mapped process from day one.

About the team





You'll report to our Head of Sales, working with a fun-loving team who are sharp and full of SaaS sales experience worth learning from.

We are selling into competitive markets. We want someone with grit, ready to hustle, who's worked in a scale-up before. If you're chasing a fully-baked sales machine to slot into, this probably isn't your team. If you want to help build it while you sell, welcome aboard.

What the role involves

- Manage the full sales cycle from initial contact through to Closed Won
- Run thorough discovery using the SPICED methodology, tailoring your pitch to the size and persona of each prospect
- Build and maintain a healthy pipeline through outbound activity across events, trade shows, LinkedIn, email and phone
- Keep Salesforce accurate and up to date, and provide reliable weekly and monthly revenue forecasts
- Act as the voice of the customer, feeding insights back to the team to sharpen our messaging and product

Who we'd love to hear from

- 2-3 years full sales cycle experience in SaaS or software sales, with a track record of hitting targets
- Confidence running a proper sales process and tailoring your approach to different customer problems
- A track record of self-generating your own pipeline through outbound
- Comfort forecasting revenue accurately, week to week and month to month
- Proficiency with Salesforce and sales engagement or conversational intelligence tools (Gong experience a bonus)
- Grit, hustle and the flexibility to grow as we grow. You don't need a perfect playbook to follow, you need to want to help build one

Why you'll love it here

- Trust to run your own patch without someone looking over your shoulder. How you manage your day and your pipeline is yours to own
- Space to grow with the business. The playbook here is still being written, and you'll help write it
- Work that matters. Every deal you close helps NDIS and aged care providers spend less time on paperwork and more time with the people who need them
- A manager and team who back you, with plenty to learn from each other along the way
- A market-competitive salary and solid commission structure that rewards the deals you close, not just the hours you put in

If that sounds like your kind of sales role, send us your details for a confidential chat. Don't tick every box? Register your interest anyway if this excites you.

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📌 Night General Medicine Mo – Nsw, Travel Covered (Victoria)
🏢 STAT Recruitment
📍 Victoria