Manager, Operational Policy and Practice

The Manager, Operational Policy and Practice reports to the Executive Director, Worker Screening and Child Safety Reform and leads a team that supports effective regulatory practice in the Working with Children (WWC) Check and National Disability Insurance Scheme Check (NDIS Check) schemes, including through design and continuous improvement of operational policy and practice frameworks and operating procedures.

The role leads a small team to provide advice and practical guidance and ensure these schemes operate consistently, effectively and in line with legislation, policy intent and regulatory requirements, working closely with other SSR policy, operational and legal functions to ensure organisational alignment.

ACCOUNTABILITIES INCLUDE

- Manage a team to lead divisional projects and initiatives to deliver continuous improvement of regulatory practice within the WWC Check scheme and NDIS Check scheme, including operational policies, practice frameworks,



standard operating procedures and supporting tools and resources.
- Work with senior stakeholders to identify opportunities to strengthen scheme design, practice and operational processes, using evidence including data, feedback, intelligence and lessons learned to drive ongoing improvement and reform.
- Provide specialist advice and support to operational leaders and teams, particularly Worker Screening Operations and Worker Screening Intelligence and Compliance, through facilitating complex problem solving, operational reviews and helping to resolve implementation challenges.
- Work across the SSR and with the central regulatory policy function to ensure regulatory schemes are aligned to priorities, regulatory posture and risk settings, and provide input to SSR-wide policy and strategy and development.

For more details, please open the position description.

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📌 Manager, Operational Policy and Practice (Melbourne)
🏢 Social Services Regulator (SSR)
📍 Melbourne