About the Opportunity

Are you an organised and detail-oriented administration professional with strong typing skills and a passion for delivering exceptional customer service?

An exciting opportunity is available for an AO3 Tribunal Officer to join a busy Queensland Government team based in Brisbane CBD.

As Tribunal Officer, you will be responsible for providing a positive and supportive experience to workers, representatives, insurers and tribunal members throughout the tribunal process including on the day of hearing.

You will also be responsible for undertaking a range of administrative duties including accurate data entry, electronic file management and providing high quality administrative and secretariat support to the tribunal.

What You'll Be Doing

- Coordinate and schedule tribunal appointments, liaising with workers, insurers, medical professionals and other stakeholders.
- Prepare, type and distribute tribunal findings and documentation accurately and within required timeframes.
- Maintain electronic case files, including PDF bookmarking, data entry and records management.
- Provide administrative and secretariat support to tribunal members, ensuring hearings run smoothly.
- Assist with virtual hearings, including meeting setup, connectivity testing and technical support.
- Manage reception enquiries and provide qualified, supportive customer service to visitors and stakeholders.
- Coordinate tribunal rooms, regional travel arrangements and general administrative requirements.




- Assist with invoice processing, staff training and continuous improvement initiatives.

What We're Looking For

- Previous experience in administration, secretarial support or a similar role.
- Strong typing, word processing and data entry skills, with exceptional attention to detail.
- Experience using Adobe, PDF documents and electronic records management systems.
- Excellent communication skills and the ability to engage professionally with a diverse range of stakeholders.
- Strong organisational skills with the ability to multitask, prioritise workloads and meet deadlines.
- A professional, empathetic and resilient approach when dealing with sensitive or challenging situations.
- Ability to work independently while contributing positively to a collaborative team environment.

Please note:

Shortlisted candidates will be required to complete a typing test and provide written responses to four selection criteria questions as part of the recruitment process.

Highly Regarded

- Previous Dictaphone or audio transcription experience.
- Experience in medical administration, legal administration, tribunals or similar environments.
- Knowledge of medical terminology or workers' compensation processes and legislations

Benefits

- Brisbane, CBD location
- 6-month contract
- $53.55 Per Hour + 12% Superannuation (PAYG Agency Contractor)
- 36.25 hours per week, Monday to Friday (7.25 hrs per day)
- Hybrid Working
- Weekly pay cycle

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📌 Tribunal Officer (Brisbane)
🏢 Kingston Human Capital
📍 Brisbane