Banyo Clinic is seeking a full-time receptionist and medical admin SUPERSTAR. Our support staff make sure the wheels keep turning in our very busy clinic. This position would suit someone who is a reliable fast learner and takes pride in what they do. There is a lot to know in this role, so we are looking for the right person who doesn't shy away from a challenge.

Key responsibilities

Provide friendly, professional and helpful service to patients, visitors and healthcare providers.

Manage patient bookings, phone calls, emails and general enquiries.

Maintain accurate patient records while ensuring privacy and confidentiality at all times.

Process patient payments, Medicare and DVA claims, and other billing requirements.

Assist with everyday administrative duties, including correspondence, scanning, filing and managing incoming documents.

Coordinate patient recalls, appointment reminders, results notifications and follow-ups in line with practice procedures.

Work closely with doctors, nurses and other healthcare providers to keep the practice running smoothly.

Manage competing priorities, troubleshoot everyday issues and use initiative to resolve problems independently.

Keep the reception area organised and follow practice policies,



including infection control and workplace safety procedures.

Support your colleagues, adapt to changing priorities and contribute ideas to improve the way we work.

About you

Strong computer literacy, with the confidence to troubleshoot basic IT issues and learn new systems.

Excellent organisational and multitasking skills, with the ability to prioritise workloads, solve problems and maintain attention to detail in a rapid-paced environment.

Outstanding communication and customer service skills, with a professional, friendly and approachable manner.

A proactive, "can-do" attitude, strong work ethic and the initiative to work independently or collaboratively within a team.

A high level of professionalism, discretion and confidentiality when handling sensitive patient information.

Previous experience in medical reception, general practice or a similar healthcare environment is highly regarded.

Experience using Best Practice software is advantageous but not essential.

- Ongoing training and support
- Flexibility with hours - open 7am - 7pm most weekdays and weekends
- Opportunities for professional development

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📌 Medical Receptionist (Brisbane)
🏢 Banyo Clinic
📍 Brisbane