Salary: $70,000 + Super – Versatile (Annual Salary reviews)
- 3 Wellbeing Days annually after probation
- Career progression and development opportunities (All current leaders have worked their way up)
Your Day-to-Day
- Conduct client consultations via phone and Zoom.
- Assess eligibility and gather detailed client information.
- Explain the claims process and guide clients through next steps.
- Manage documentation, forms and claims administration.
- Liaise with hearing service providers and other stakeholders.
- Maintain accurate CRM and internal system records.
- Assist with managing claims and legal-style case files.
What We’re Looking For
- At least 12 months of experience in a Customer Service capacity.
- Exceptional communication skills and ability to build rapport quickly.
- Confidence handling sensitive conversations.
- Strong administrative skills and attention to detail.
- Comfortable learning new systems and CRM platforms.