Your OpportunityBehind every successful student journey is a well-managed system that keeps everything running smoothly.We are seeking a Student Management System (SMS) Manager to lead the regional management, support and optimisation of our Student Management System. In this influential leadership role, you will work closely with senior leaders, operational managers and system stakeholders to ensure the SMS continues to support high-quality educational delivery and business outcomes across the SkillsTech region.The RoleReporting to the Director, Educational Strategy and Support Services, you will lead a team of SMS specialists while providing expert advice, strategic direction and operational oversight of SMS related activities.You will drive continuous improvement initiatives, manage system governance and security, lead change and training programs, and represent regional interests in organisation wide SMS projects and stakeholder forums.This position is Temporary Full-time (until 30 June 2027) and based at the Acacia Ridge campus, however, you may be required to perform work at other TAFE Queensland campuses. Flexible work arrangements are negotiable.What You'll Be DoingLeading and developing a team of SMS specialistsDriving SMS related projects, system improvements and change initiativesManaging system security and ensuring compliance requirements are metEnsuring efficient and accurate submission of training dataManaging course and qualification transitionsBuilding strong partnerships with senior leaders and key stakeholdersConducting business process reviews and identifying opportunities for improvementProviding high-level advice, reports and recommendations to support decision-makingRepresenting regional priorities in statewide SMS forums and working groupsWhat We're Looking ForExtensive knowledge of the student management system and associated business processesProven leadership experience with the ability to build capable, high-performing teamsStrong project management and change management skillsExcellent communication,



negotiation and stakeholder engagement capabilitiesHighly developed analytical and problem-solving skillsA strategic mindset with a focus on continuous improvement and business outcomesHow you will be assessedDisplays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment. Extensive knowledge of TAFE Queensland's student management system and associated interfaces, including the ability to understand system configurations, associated legislation, policies, and procedures and develop best practice business processes.Demonstrated high level analytical, conceptual and innovative problem-solving skills, including the ability to independently research, analyse, develop and recommend practical strategies and/or options and implement solutions to enhance business performance and improve business processes.Highly developed communication, negotiation, problem solving, and relationship management skills as evidenced by a record of achievement in developing and effectively managing positive and team-oriented partnerships with a wide variety of key stakeholders in challenging work environments.Demonstrated high-level project management skills and experience including program leadership, allocation and management of resources, coordination and prioritisation of a broad range of activities, and the review and analysis of program outcomes.Proven ability to provide high level and supportive leadership that rewards excellence, encourages creativity and innovation and maximises workforce capability.Highly Desirable RequirementsKnowledge of the TechnologyOne Product Suite including the Student Management System (SMS), SMS configuration and relevant SMS interfaces and IT applications will be highly regarded.How to applyIf you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application,



please ensure you provide the following:a detailed resume including the contact details for two referees (one of whom is your current supervisor); anda cover letter which outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total).Closing date: 5:00pm, Wednesday 11 November 2026Job Reference Number: TQ2026-1085Want to know more?For any questions about the role, please contact:Jonathan ToddDirector, Educational Strategy and Support ServicesTelephone: 0421 144 348Email: [email protected] you have questions about workplace adjustments, accessibility, or our commitment to creating a diverse and inclusive workplace, please contact:Jenny HodzicPeople & Culture Business PartnerPhone: (07) 3244 0441Email: [email protected] TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in 'making great happen' through the embodiment of the following agreed behaviours in all the at we do:Show gratitudeCollaborate proactivelyWe do what we saySolutions focussedThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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📌 Student Management System (SMS) Manager (Brisbane)
🏢 Queensland Government
📍 Brisbane