Service Desk Manager: Lead Tech Team & SLA Excellence (City of Gold Coast)

Service Desk Manager: Lead Tech Team & SLA Excellence (City of Gold Coast)

30 Oct
|
Rec4Tech
|
City of Gold Coast

30 Oct

Rec4Tech

City of Gold Coast

Rec4Tech on the Gold Coast seeks a technically robust people leader to develop the team, improve service delivery and own the service desk’s performance. This newly created role blends hands-on technical involvement with leadership to shape processes, standards and client support.

You’ll coach engineers, drive ticket quality, liaise with the CTO, manage incidents, and ensure SLA targets are met. Full Australian working rights and MSP background are essential to thrive in this leadership position.

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📌 Service Desk Manager: Lead Tech Team & SLA Excellence (City of Gold Coast)
🏢 Rec4Tech
📍 City of Gold Coast

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