American Express is seeking a senior leader to guide Complaints Operations across the Australian market. The role focuses on delivering solid outcomes for customers and colleagues while maintaining high standards of quality, service, and risk management. You will build high-performing teams, foster inclusive leadership, and drive continuous improvement through data-led governance and cross-functional collaboration with global partners.
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📌 Head of Complaints Backoffice & Operations (Haymarket)
🏢 American Express
📍 Haymarket
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