XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

We have 120+technocrats in Australia working at our clientlocations.

XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Position:ServiceNow ITSM ArchitectRole Overview

We are seeking an experienced ServiceNow ITSM Architectwithstrong expertise in leading customer discovery workshops, requirementgathering, solution architecture, and end-to-end ServiceNow ITSMimplementations. The ideal candidate will engage with business and ITstakeholders to understand current processes, identify transformationopportunities, and design scalable ServiceNow solutions aligned with businessobjectives.

Key Responsibilities

Discovery & Consulting

Lead customer discoverysessions, workshops,



and stakeholder interviews to understand businesschallenges, existing ITSM processes, and transformation goals. Facilitate process-mappingworkshops and perform current-state vs. future-state gap analysis. Capture and documentbusiness, functional, and technical requirements. Provide consultingrecommendations and define ServiceNow adoption roadmaps. Present solution approaches,effort estimates, implementation strategies, and best practices to customerleadership teams. Change Management Request Management Knowledge Management Service Catalog CMDB Define solution architecturealigned with ServiceNow best practices and platform governance. Create architecturedocuments, solution designs, process flows, integration diagrams, andimplementation roadmaps. Ensure scalability, security,maintainability, and performance of proposed solutions. Preferred Qualifications

ServiceNow CertifiedTechnical Architect (CTA) – Advantage

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📌 ServiceNow ITSM Architect (Haymarket)
🏢 XPT Software
📍 Haymarket