About Us

We are a leading provider of vehicle technology solutions, delivering installation, maintenance, technical support, and customer service across a diverse range of transport and fleet management technologies. Our focus is on providing exceptional customer experiences while ensuring our field technicians and support teams deliver reliable, high-quality service.

We are seeking an experienced and customer-focused Service & Customer Support Co-Ordinator. This role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering outstanding customer outcomes while maintaining productive operational and financial processes.

About the Role

As the Service & Customer Support Co-Ordinator, you will be responsible for ensuring customer enquiries, service requests, scheduling activities, and financial administration are managed efficiently and professionally.

You will act as a key liaison between customers, field technicians, suppliers, and internal stakeholders to ensure seamless service delivery, strong supplier partnerships, and high levels of customer satisfaction.

Key Responsibilities

Customer Support & Service Delivery

- Oversee customer enquiries and support requests via phone, email, and Zendesk.

- Conduct customer account meetings

- Ensure customer tickets are prioritized, assigned, and resolved within agreed service levels.

- Manage escalated customer issues and provide timely resolutions.

- Monitor service quality and customer satisfaction outcomes.

- Recontracts of additional products and add to fleets

Scheduling & Field Service Coordination

- Coordinate and schedule field technicians to deliver installation, maintenance, and support services.

- Optimise technician utilisation and resource allocation.

- Monitor job progress and proactively manage scheduling changes.





- Ensure customers are kept informed of service appointments and updates.

- Maintain accurate service records and job documentation.

Supplier & Relationship Management

- Develop and maintain strong working relationships with suppliers, contractors, and technology partners.

- Coordinate product support, warranty claims, and technical escalations with suppliers.

- Monitor supplier performance and service outcomes.

- Negotiate and manage supplier requirements to support business objectives.

Financial & Administrative Management

- Raise, approve, and manage purchase orders in accordance with company procedures.

- Prepare and process customer invoices accurately and in a timely manner.

- Review supplier invoices and ensure accurate reconciliation against purchase orders and completed works.

- Monitor job costing, supplier expenditure, and operational costs.

- Support accounts receivable activities, including invoice follow-up and customer account enquiries.

- Assist with budgeting, reporting, and financial tracking for the department.

- Ensure financial records, documentation, and reporting are maintained accurately.

- Work closely with Finance to ensure compliance with company policies and financial controls.

Operational Excellence

- Drive continuous improvement across customer support and field service operations.

- Develop and maintain operational procedures and best practices.





- Ensure compliance with company policies, service standards, and safety requirements.

- Produce regular performance, operational, and financial reports for management.

About You

To be successful in this role, you will have:

- Previous experience in a Service Delivery Coordinator, Customer Support Supervisor, or similar leadership role.

- Strong customer service and stakeholder management skills.

- Experience using Zendesk or similar customer support platforms.

- Demonstrated experience in scheduling and coordinating field-based teams.

- Experience managing purchase orders, invoicing, and general financial administration.

- Strong analytical, organisational, and problem-solving skills.

- Excellent communication and relationship-building abilities.

- High attention to detail and the ability to manage multiple priorities.

- Proficiency with Microsoft Office Suite and business management systems.

Desirable

- Experience in vehicle technology, telematics, GPS tracking, fleet management, automotive, or field service industries.

- Understanding of technical support environments and service operations.

- Experience with budgeting, job costing, and operational reporting.

What We Offer

- Competitive salary package.

- Opportunity to lead a growing and supportive team.

- Professional development and career progression opportunities.

- Exposure to innovative vehicle technology products and solutions.

- A collaborative and customer-focused workplace culture.

Ready to Accelerate Your Career?

Apply now through SEEK and become part of a growing Australian technology company that is helping organisations work smarter, safer, and more efficiently.

For any enquiries regarding the role, please contact: ••••@connectsource.com.au

📌 Service & Customer Support Co-Ordinator (Midland)
🏢 Connect Source
📍 Midland