You'll love this role if you're the person friends and family call when they need advice, want something explained properly or just need help figuring out what to do next.

You'll spend your day talking with customers about their insurance. One call might be a simple policy update, the next could be helping someone understand their options, work through a question or decide whether additional cover is right for them. Some conversations are straightforward while others require patience, judgement and the ability to help customers navigate decisions when they're unsure what to do.

You'll learn how to build trust quickly and spot opportunities to better support customers. It's a role that combines customer service, commercial thinking and genuine people skills.

For many people, this role is where they build skills that open doors. Many of our leaders and specialists didn't start with insurance experience. They started by learning how to have great customer conversations, solve problems and earn trust. That's exactly what this role helps you build.

You'll start with paid training, then continue developing through regular coaching, call reviews and support from leaders who genuinely want to see you succeed.

What you’ll be doing

- Full-time, office-based role in Chermside
- Take inbound calls about policy updates, quotes, cancellations and general enquiries
- Explain cover, pricing and options in simple terms so customers can make confident decisions
- Update policy information accurately across multiple systems
- Spot opportunities for additional cover and guide customers through a quote when it fits
- Work towards service and sales targets while following compliance requirements and clear processes

What great looks like





- Customers finish conversations feeling informed, supported and confident in their decisions
- Balance customer needs, compliance requirements and commercial outcomes without losing sight of any of them
- Move confidently between systems while staying present in the conversation
- Stay calm when conversations are challenging and quickly reset for the next one
- You see coaching as an advantage and look for ways to keep improving

Many of the people who thrive in this role haven't come from insurance, they've come from retail, hospitality and other customer-facing environments where they learned how to build trust, navigate challenging conversations and work towards goals.

We'll teach you the insurance and sales side of the role. The drive to connect with people and achieve results is the part you bring.

What you’ll get

- Clear pay and performance-based incentives, plus annual salary reviews
- This role is your career launchpad - Build sales, negotiation, communication and customer influence skills while creating opportunities to grow into leadership and specialist roles across Youi
- Paid training, regular coaching and on-the-job support to help you build confidence and capability from day one
- Time off you can plan around - 22 days annual leave, plus rostered days off or flexibility depending on your role
- Set start and finish times so you can plan life outside work




- A workplace you can feel - Food trucks, themed days, team celebrations and practical wellbeing benefits that bring real energy to the day
- Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
- Work that has real purpose - Help customers make confident insurance decisions today that will get back on track when life doesn't go to plan
- Parking options available

Ready?

Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with transparent pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

As more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

📌 Customer Service Representative (Chermside)
🏢 Youi
📍 Chermside