ACTIONABILITY is a boutique and growing NDIS service provider focussed on providing high-quality Support Coordination services in Western Sydney, Inner West, Hawkesbury and Southwest Sydney areas. Our team values a thoughtful and tailored approach to each and every participant whilst being responsive and reliable, creative, enthusiastic and engaging with each person we work with.

At ActionAbility, we are committed to fostering a respectful, grounded and drama-free team culture. We value humility, professionalism and collaboration so that our energy stays where it belongs — on delivering the best possible outcomes for our participants. We need a team member who shares our values and team culture, leaving ego at the door, ensuring our focus remains firmly on our participants and their needs.

We are seeking an individual who holds a genuine desire to make a difference in the life of everyone we work alongside, always endeavoring to reach the best possible outcomes with them. This isn't just a paycheck for you but a genuine passion and a role that you want to invest in, as the director and leadership team at ActionAbility will invest in you and work to support you to reach your career goals and aspirations. We seek an individual to join our team who is exceptionally motivated and self-driven and can work highly autonomously and proactively. Due to the nature of the role and ability to work in your own home office (whilst coaching, training and support are provided ongoing) it is important that you possess the skills to go about your work tasks autonomously and that you have the character traits to do enjoy the work from home arrangement.

ADVANTAGES OF WORKING AS A SUPPORT COORDINATOR WITH ACTIONABILITY:

- A flexible role working from your home office with the option to work in our office once or twice per week

- We foster a positive and nurturing culture to provide each team member with a meaningful and rewarding career

- We are flexible and family-oriented. We expect high-quality service delivery to every participant and we are able to work around other important commitments you may have as long as high service quality can be consistently provided,



meeting your daily KPIs.

- You will be set up with a laptop, desktop monitor incl. wireless keyboard and mouse, printer, high-quality office chair and mobile phone

- You will be provided with weekly on-the-job mentoring and ongoing supervision, weekly training and support, both individually and within the team with access to online training that you can utilise to increase your expertise in this role

- You will have a supportive and passionate team to work alongside who possess a range of qualifications and experience in the NDIS field to support you in your professional growth in the field

WHAT YOU WILL DO

- You will be working with NDIS participants presenting with a wide range of disabilities and support needs, including complex psychosocial diagnoses

- Applying a person-centered approach, you will identify and address complex barriers and work proactively to implement creative solutions and engage a broad range of support services, including mainstream and specialist, to achieve positive outcomes and work towards their chosen goals

- You will maximise funding allocated, ensuring the funding is well budgeted, tracked and optimised throughout the plan period

- You will aim to foster a participant's (or nominee's) ability to coordinate, self-direct and manage their own supports

- You will develop support plans, monitor and evaluate progress towards goals and provide regular reports to the NDIA and other stakeholders

- You will take a multidisciplinary approach with your participants as you facilitate regular stakeholder collaborations to ensure clear communication and maximised outcomes

- You will utilise technology as well as visit participants directly in residential, community or hospital settings to undertake plan implementation services





- After long stays in institutions, you may be reintegrating individuals with significant psychosocial disabilities into the community

- Utilising your top-notch interpersonal skills, you will establish professional and cooperative relationships with the NDIA, LACs, community organisations and other service providers

- You are our participant's "Concierge to the Community" and will invest yourself to develop your knowledge and expertise in the NDIS field and effectively apply your expertise in your role

ESSENTIAL CRITERIA:

- At least one year experience working in an NDIS Support Coordination role

- Demonstrated experience working from home

- Demonstrated ability to work autonomously and independently. Due to the nature of this role, you must be comfortable setting up and following your own work routines including setting your own schedule, completing client-related work tasks and working productively without constant supervision. Whilst support and coaching are provided weekly, this is a primarily autonomous role with freedom and flexibility to complete your work tasks without being “micromanaged”

- Excellent time management skills with the ability to manage and execute many competing priorities and tasks including the ability to track your time spent, record accurate case notes and maintain high-quality support to a portfolio of clients assigned to you

- Experienced and skilled in working with people with complex disabilities including psychosocial diagnoses

- A friendly and approachable demeanour

- Top-notch interpersonal/people skills including excellent and professional written and verbal communication with the ability to tailor your communications to the individuals you are communicating with

- Well-developed computer and technology skills

- High-level negotiation, relationship building and problem-solving skills

- Demonstrated experience coordinating multi-disciplinary teams

- Current approved NDIS Worker Check and Police Check

- Current unrestricted drivers license and access to your own fully insured vehicle for work purposes

📌 NDIS Support Coordinator (Penrith)
🏢 ActionAbility
📍 Penrith