Priceworth Furniture (iFlow Network Pty Ltd, part of the HEQS Group) supplies furniture and homewares to Australia's leading online retailers on a dropship basis, including Temple & Webster, Fantastic Furniture, Bunnings Marketplace, Kmart, Freedom, BIG W Market, Harvey Norman and Amazon. We ship from our own warehouses in NSW, VIC and QLD.

This is a hands-on operations role. You'll help keep our online retail accounts running smoothly every day: orders out on time, claims prepared properly, listings accurate and retailer queries answered fast. You'll work with our offshore customer service team and our warehouses, following transparent procedures and escalating decisions to your manager.

Who this role suits

- You live within an easy commute of Smithfield (Western Sydney - e.g. Parramatta, Fairfield, Liverpool, Blacktown areas)
- You have 2+ years in an Australian eCommerce, online customer service, claims/returns or logistics role
- You enjoy hands-on coordination work - this is a coordinator role, not a manager role
- You have full Australian work rights - we're unable to offer visa sponsorship

What you'll do

- Handle day-to-day operations with our online retail partners through their seller portals and support desks
- Prepare retailer credit claims, returns and refund cases: gather proof of delivery, photos and warehouse inspection results against our checklist, and escalate a recommended outcome for approval
- Follow up customer issues: missing items, damaged or replacement parts, assembly questions and wrong deliveries
- Liaise with our warehouses and carriers (AusPost, Allied Express, Toll, Hunter Express) on pick-ups, replacements and returns, and chase anything that's stuck
- Keep product listings and retailer promotions accurate: product data, images, stock feeds, templates,



Black Friday and EOFY set-ups
- Work alongside our offshore team on tickets and order processing, and prepare a weekly report using Excel and AI tools

What you'll bring

- Essential: 2+ years' Australian work experience in eCommerce or marketplace operations, retail or online customer service, claims/returns, order management or logistics
- Preferred: experience in the furniture, homewares or interiors industry
- Good Excel skills (VLOOKUP/XLOOKUP, pivot tables) and willingness to use AI tools
- Clear, qualified written English - most of the job is done by email with retailer teams
- Organised and calm under volume, with strong attention to detail, and a stable career history

What success looks like

- Every credit claim prepared and escalated within the retailer's deadline, helping keep claims at or below 3% of sales
- Retailer tickets answered within 1 business day, and no retailer warnings for late dispatch or data issues
- Out-of-stock rate on live listings under 5%

What's on offer

- $58,200–$75,000 base + super, depending on experience, plus a quarterly KPI bonus
- Monday–Friday, 8:30am–5:00pm, no weekends, onsite in Smithfield NSW
- Training, clear procedures and a supportive team in a stable, growing business with its own warehouses

Next steps

Shortlisted applicants will have a short phone chat, then a 20-minute practical task (Excel and a sample retailer email), then an interview.

Job Type:



Full-time

Pay: $58,200.00 – $75,000.00 per year

Benefits:

- Employee discount

Ability to commute/relocate:

- Smithfield NSW: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Our working hours are Monday to Friday, 8:30am to 5:00pm, onsite in Smithfield NSW. Can you work these hours? What is your expected annual base salary?
- Describe a time you disputed or settled a damage, missing-item or refund claim with a customer or retailer. What evidence did you use (e.g. proof of delivery, photos, inspection) and what was the outcome?
- How long were you in each of your last two roles, and why did you leave (or why are you looking to leave)?
- Describe your Excel skills (e.g. VLOOKUP/XLOOKUP, pivot tables). Give one example where you used order, dispatch or claims data to fix a recurring operational problem, and the result.
- Which AI tools (e.g. ChatGPT, Claude, Copilot) have you used for reporting or managing a high volume of emails/tickets? Briefly describe how.
- Which Australian online retailers or marketplaces (e.g. Temple & Webster, Bunnings Marketplace, Amazon AU, Kogan, BIG W Market, Catch) have you worked with, and what did you handle: orders, claims/returns, listings or customer service?
- Optional: Would you like to be considered under our Indigenous Employment Program or Veteran Employment Program? You can answer Indigenous program, Veteran program, Both, or Prefer not to say. Your answer is confidential.

Experience:

- Australian eCommerce, customer service or logistics: 2 years (Required)
- Furniture or interior industry: 2 years (Preferred)

Language:

- English (Preferred)

Work Authorisation:

- Australia (Required)

📌 eCommerce Operations Coordinator | Furniture | Smithfield
🏢 Priceworth Furniture
📍 Smithfield