About Us
Priceworth is a leading provider of home furniture and appliances based in Smithfield, NSW. We are looking for a reliable, neat, and organised person to join our team in a role focused primarily on retail customer service, with some day-to-day operational support behind the scenes.
This is a combined role: approximately 80% retail customer service and sales support, and 20% warehouse dispatch support and general reception/admin.
Diversity & Inclusion
Priceworth is committed to fostering a diverse, inclusive, and equitable workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
If you identify as an Aboriginal or Torres Strait Islander person, we welcome you to indicate this in your application. Should you require any assistance throughout the application process, please contact our Recruitment Team at
[email protected].
All personal information provided during the recruitment process will be treated confidentially and managed in accordance with applicable privacy laws and regulations.
Key Responsibilities
Retail Customer Service & Sales Support (approx. 80%)
Customer Care: Actively assist customers with product questions, help them select items, and process orders in person, over the phone, or online.
Product Knowledge & Sales: Learn about our furniture and appliances to share helpful details with customers, discuss special store discounts, and help the team hit sales goals.
Payments & Orders: Take customer payments safely and manage financial transactions.
Answering Questions: Reply to phone calls and chat messages, look up delivery updates for customers, and log the details neatly to give great service.
Logistics & Daily Operations Support (approx. 20%)
Delivery Planning Support: Help check that customer orders are paid for before dispatch and assist with organising weekly delivery sheets and freight updates.
Team Communication:
Pass on daily delivery notes and schedules between the office, warehouse staff, and drivers.
Office & Site Basics: Help with simple office tasks like updating data on the computer, tracking stock orders, and checking daily team attendance.
What We Are Looking For
Experience: Prior experience in a retail environment or customer-facing role is highly regarded.
Communication: Friendly and clear communication skills when talking to customers and working with transport partners.
Organisation: Good time management with the ability to focus heavily on customer service while keeping up with simple daily paperwork.
Computer Basics: Basic computer skills to enter data and learn our company ordering systems.
Team Attitude: A reliable, neat, and tidy person who is happy to learn, follow safety steps, and support the team where needed.
Employment programs at HEQS
Indigenous Employment Program: We strongly encourage Aboriginal and Torres Strait Islander people to apply. Our Indigenous Employment Program supports Aboriginal and Torres Strait Islander staff through recruitment and once employed.
Veteran Employment Program: HEQS is a DVA Veteran Employment Supporter. Veterans, ex-ADF members and Defence partners who meet the essential criteria are offered an interview and given priority consideration.
Telling us is optional and confidential. To be considered under either program, mention it in your application.
Job Types: Full-time, Permanent
Pay: $55,000.00 – $58,000.00 per year
Benefits:
- Employee discount
Application Question(s):
- Optional: Would you like to be considered under our Indigenous Employment Program or Veteran Employment Program? You can answer Indigenous program, Veteran program, Both, or Prefer not to say. Your answer is confidential.
- What is your expected annual salary for this full time role?
Experience:
- Retail management: 1 year (Preferred)
- Warehouse distribution: 1 year (Preferred)
Licence/Certification:
- Driver Licence (Required)
Work Authorisation:
- Australia (Required)
📌 Retail Sales / Business Operations Assistant - Smithfield NSW (Full-Time)
🏢 Priceworth Furniture
📍 Smithfield