You will be the face of the hotel and a part of the first impression, welcoming and farewelling our guests ensuring they enjoy their stay.

Our Hotel:

As a franchise of Accor Hotels, The Mercure Canberra Belconnen is a vibrant hotel in the Belconnen CBD featuring 125 rooms and a Conference and Events Centre.

Our Culture:

You will be part of our dynamic team at The Mercure Canberra Belconnen. We are looking for team members who will really own the prospect to be a part of the team and grow with it. This role is for people who are going places.

About the role:

In this role as Guest Services Agent you will be required to be available across a flexible roster as you will be the first point of contact for our guests to assist them during their stay. You will provide timely responses to all guest requests, answers their queries and offer creative solutions to their needs whilst delivering the highest level of customer service.

Duties:

· Commitment to working a rotating roster

· Engage with our guests on check in, check out and during their stay

· Recording information to ensure our guests have a seamless guest journey

· Maximize room sales and conversion of enquires through pro-active sales activity

Success Factors:





· You must have at least 1 years’ experience working in a 4-5 star hotel reception environment. Candidates will not be considered for this role without experience.

· A true desire to work, grow and develop in the Guest Facing Operations of our property

· You must be able to deliver an intelligent, sleek and professional style of service

· Knowledge of OPERA Cloud is essential.

· Flexible working hours and availability.

· Excellent communication skills and the ability to work closely with all hotel departments

· Friendly, outgoing personality and an exceptional standard of personal presentation

How to Apply

If you're an energetic hospitality professional with a passion for customer service, apply now!

Include a current resume and cover letter outlining how you meet the above criteria by 5:00pm Friday 13 November 2026 to [email protected]

No agency applications will be accepted. You must have full working rights to work in Australia. Canberra Labor Club is an equal opportunity provider. Only short listed candidates will be notified.

Pay: $27.92 – $44.74 per hour

Expected hours: 38.0 per week

Work Location: In person

📌 Guest Services Agent (Kaleen)
🏢 Canberra Labor Club
📍 Kaleen