Located in the heart of Townsville's CBD, Holiday Inn Townsville by IHG offers a seamless blend of comfort, convenience, and Queensland hospitality. Overlooking Magnetic Island and Cleveland Bay, the hotel provides modern accommodation, quality dining experiences, and exceptional service for both business and leisure travellers. Managed by La Vie Hotels & Resorts, we are committed to delivering memorable guest experiences while creating rewarding career opportunities for our team members.

We're currently seeking a passionate and reliable Full-Time Duty Manager to help lead our Front Office operations and uphold our high standards of service.

As a Duty Manager, you'll play a vital role in the daily operations of the hotel, ensuring a seamless guest experience. You'll be the point of contact for guests and staff, handling everything from check-ins and check-outs to resolving guest concerns and supporting our wider team across departments.

About the Role:

Guest Experience & Front Office Operations

- Work closely with the Front Office team to ensure smooth daily operations and exceptional guest service at all times.
- Be visibly present during peak check-in and check-out periods to proactively manage guest interactions, resolve issues, and handle escalated concerns.
- Welcome guests with professionalism, warmth, and genuine hospitality, ensuring efficient and accurate completion of registration and departure procedures, including city ledgers and credit limits.
- Ensure Front Office team members are well presented and in full, correct uniform, reinforcing the hotel's professional image.
- Coordinate with the Reservations team to pre-allocate rooms, manage special requests, and recognise repeat and VIP guests.
- Ensure maximum room occupancy limits are adhered to in line with hotel policies and safety requirements.

Team Leadership

- Manage duty rosters to ensure appropriate staffing levels during peak periods,



including standby arrangements in the absence of the Front Office Manager.
- Provide day-to-day leadership, guidance, and support to Front Office team members while on shift.
- Deliver on-the-job training to ensure all Front Office procedures are performed correctly and consistently with company standards.
- Supervise, coach, and, where required, manage performance or disciplinary matters in line with company policies and under appropriate guidance.

Interdepartmental Coordination

- Foster robust collaboration and effective communication across all hotel departments to ensure a seamless guest journey.
- Maintain close liaison with Housekeeping regarding room status, check-outs, room movements, and priorities.
- Report maintenance faults, defects, or safety concerns promptly to the Maintenance team and follow up to ensure timely resolution.
- Demonstrate flexibility by assisting other departments as required to support overall hotel operations.

Safety, Security & Compliance

- Maintain a proactive and vigilant approach to safety and security, ensuring all procedures are followed to protect guests, staff, and property.
- Ensure compliance with all hotel policies, procedures, and relevant legislative requirements, including Responsible Service of Alcohol (RSA).

Operational Effectiveness

- Manage multiple tasks efficiently using strong organisation, planning, and time-management skills.
- Maintain focus, attention to detail, and accuracy while working in a fast-paced environment.
- Work independently with confidence, exercising sound judgement and decision-making when acting as Manager on Duty.




- Follow established procedures and oral and written instructions, completing tasks in a timely and professional manner.

About You:

- Previous experience in a hotel Front Office or Duty Manager role (or similar supervisory role).
- Strong leadership, communication, and problem-solving skills.
- Intermediate mathematical skills and proficient English language skills (written and verbal).
- Ability to work a rotating roster, including evenings, weekends, and public holidays.
- Self-motivated, adaptable, and capable of working independently.
- High attention to detail with a commitment to service excellence.
- Current and valid RSA certification.

Why Holiday Inn Townsville by IHG?

- Be part of an internationally recognised hotel brand with future career opportunities.
- Work in a supportive and collaborative team setting.
- Competitive hourly rate + staff benefits.
- Access to IHG Employee Room Rate discounts worldwide.

About La Vie Hotels & Resorts:

La Vie Hotels and Resorts is an owner-centric, independent hotel management company, offering tailored, strategic management solutions for a diverse range of properties. Partnering with major international brands, our portfolio spans across Australia, Asia, and Europe, including bustling city hotels, luxury resorts, and boutique destinations.

Please note, only applicants with full Australian Working Rights will be considered for this position.

If you have a passion for delivering exceptional customer service and a desire to work in a energetic, team-oriented environment, we encourage you to apply for this exciting opportunity.

Job Type: Full time

Pay: $79,521.21 per year

Benefits:

- Employee discount

Application Question(s):

- Do you have working rights for Australia? Please tell us if you are an Australian Resident or your Visa Type.

Experience:

- Management: 1 year (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Hotel Duty Manager (Townsville)
🏢 La Vie Hotels & Resorts
📍 Townsville