Closes: 13 November 2026

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 00089
Directorate: Health and Community Services
Advertised (Gazettal date): 30 October 2026
Contact Officer: Mathias Simonka on [email protected] or (02) 6205 0827

Details: Are you an experienced investigator and quality assurance professional with a passion for continuous improvement and delivering quality outcomes? Housing Services ACT is looking for someone who can combine investigative capability, quality assurance expertise, sound judgement, and stakeholder management skills in a complex operational and policy environment. The Team Leader Review and Assurance plays a key role in supporting the Assurance and Review team and contributing to the delivery of high-quality services across the organisation.

This is a challenging and rewarding prospect to contribute to outcomes that directly affect the lives of Canberrans. You will manage a small team and a caseload of complex complaints and reviewable decisions, including matters relating to eligibility, waitlist categories, transfers and rental rebates. You will use your strong analytical, negotiation and stakeholder engagement skills to investigate, interpret and evaluate information, make sound recommendations and deliver fair and transparent outcomes in a fast-paced environment.

Beyond individual reviews, you will help drive organisational learning and continuous improvement. You will coordinate quality assurance activities, identify emerging risks and opportunities, provide specialist advice to stakeholders, and contribute to projects that strengthen service delivery across Housing services ACT.





You will also be a valued senior member of the team, providing guidance and mentoring to colleagues, quality assuring investigations and recommendations, and supporting capability development across the branch. Your expertise will contribute to policy and process improvements that enhance outcomes for tenants, applicants and the broader community.

Health and Community Services Directorate (HCSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

Eligibility/Other requirements:

- Desirable skills include experience in leadership, assurance activities, drafting government correspondence, and a demonstrated ability to liaise effectively with a range of internal and external stakeholders.
- As this role is likely to work with Aboriginal and Torres Strait Islander families and young people, cultural awareness, the capacity to work with Aboriginal and Torres Strait Islander people is highly desirable.

Note:



This is a temporary vacancy available for up to 12 months with the possibility of permanency.
Selection will be based on a written application, referee reports and as necessary, an interview.
A merit pool may be established from this selection process to be used to fill vacancies for this role over the next 12 months.

How to Apply: Applicants are required to submit the following items:

- A written pitch of no more than two pages addressing the Skills, Knowledge and Behaviour Capabilities detailed in the Position Description
- A current curriculum vitae and the names and contact details of two referees

Applications should be submitted .

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This is a temporary vacancy available for up to 12 months with the possibility of permanency.

📌 Team Leader - Assurance and Review | Full-time Temporary with a Possibility of Permanency (Canberra)
🏢 HEALTH AND COMMUNITY SERVICES
📍 Canberra