HUB MANAGER, JIGSAW / FIGHTING CHANCE

Who We Are

At Jigsaw, we’re on a mission to build an Australia where people with disability are fully included in the workforce. We believe people prepare best for work, through work. Operating a thriving commercial document and data management social enterprise alongside our Jigsaw Academy, we provide paid training pathways that prepare participants to transition seamlessly into open employment.

What the Role is All About

Reporting to the Head of Operations, the Manage local social enterprise operations (e.g., digitisation services) and customer relationship management to deliver positive net margins, maintain optimal hub capacity, and ensure high standards across office operations, facilities, and work health and safety (WHS) protocols. leads the strategic, operational, and commercial success of our assigned Jigsaw Hub. You will bridge person-centred support with business acumen to expand our impact, maintain high participant outcomes, and drive commercial performance.

Key Expectations & Responsibilities:

- Pathway & Program Execution: Oversee the Jigsaw Academy, ensuring high-quality Employment Pathway Plans (EPPs) with S.M.A.R.T. goals and smooth progression for all participants.
- Commercial & Hub Operations: Manage local social enterprise operations (e.g., digitisation services) and customer relationship management to deliver positive net margins, maintain optimal hub capacity, and ensure high standards across office operations, facilities, and Workplace Health & Safety (WHS).
- Stakeholder & Community Engagement: Lead local community outreach, participant intake pipelines, and strategic relationships with NDIS networks, employers, government representatives, and philanthropic partners.
- Team Leadership & Retention:



Inspire and lead a multi-disciplinary team, building a high-performance culture, driving solid post-placement retention, and supporting staff through incident and behaviour management.

What You Need to Succeed

- Leadership Experience: 5+ years managing medium-to-large teams, with a track record of driving performance, morale, and commercial or operational outcomes.
- Industry & Support Expertise: 3+ years in disability, allied health, teaching, or a relevant degree. Must demonstrate hands-on experience supporting complex disability needs alongside a deep working knowledge of the NDIS framework, practice standards, and funding models.
- Commercial Acumen: A practical understanding of business operations, contract delivery, and balancing financial viability with person-centred values.
- Stakeholder Management: Exceptional communication skills with the ability to build rapport across participants, families, corporate partners, and government bodies.
- Licensing & Safety Checks: Valid NDIS Worker Screening Check, Working with Children Check (WWCC), and Australian Work Rights.

Why Join Us?

- Competitive Perks: Tax-free salary packaging options to maximise your take-home pay.
- Health & Wellbeing: Access to wellness initiatives, confidential support via EAP, and flexible workplace arrangements.
- Meaningful Impact: Direct accountability in creating real, award-wage jobs and career pathways for people with disability.

How to Apply

Submit your resume and cover letter detailing your suitability for the role.

Fighting Chance is a Child Safe Organisation and an Equal Opportunity Employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals with lived disability experience.

Company Overview

Please visit https://fightingchance.org.au for more information

📌 Hub Manager - Jigsaw Frenchs Forest (Frenchs Forest East)
🏢 Fighting Chance Australia
📍 Frenchs Forest East