Position Description:

This position has the responsibility and authority to assist in achieving sales revenue and market share targets for Tasmania by providing high-level technical support for Cardiac Rhythm Management business as well as, provide education to both internal staff and healthcare professionals.

This role also plays a critical role in supporting the State's Territory Managers with customer service and support, and to practice professional and effective territory management in terms of organization, administration, inventory management and expense planning and control.

Position Responsibilities:

- Ability to provide technical support by comprehension of complex electrical, mechanical and medical concepts to healthcare professionals.
- Assist Territory Managers in providing after-hours on-call support.
- Support sales & marketing programs with specific complimentary activities as provided by the Marketing team
- In consultation with Territory Managers and Divisional Staff, assist with technical in-services and presentations to customers.
- Support Territory Managers with inventory control, including the expedited delivery of stock to customers as needed.
- Support Territory Managers' account sales strategies through regular contact with key specialists and technical staff.
- Support clinical study activities in conjunction with Territory Manager and the Clinical Research team.
- Gather market intelligence on customer and competitor activity and communicate to Territory Managers and Divisional Staff.
- Ensure the highest level of product knowledge is attained and maintained.
- Monitor field inventory effectively to ensure appropriate levels of inventory in each location relative to demand
- Complete cycle counts of all required field locations on time and follow up on any missing stock
- Retrieve all expiring product from field locations and return to the warehouse prior to expiry

Responsibilities as a Medtronic Employee:





- Observe all health and safety policies and procedures and take all reasonable care that actions or omissions do not impact on the health and safety of others.
- Work within and actively promote Medtronic's Mission, corporate strategies, policies, procedures and Code of Conduct.
- Comply with Medtronic's Finance and Legal policies and procedures, respond to both Internal and External Audit enquiries in a timely manner, and ensure follow-up on Action Items to address Audit recommendations.
- All activities must be performed in compliance with the local Quality System.
- Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.
- All other duties as assigned.
- Travel requirement: 25% or as required to meet business needs

Experience and Knowledge:

Specialised Knowledge and Experience Required

- Demonstrated understanding of the function and purpose of pacing products in order to operate as a technical support expert with a minimum of two years' experience in pacing, clinical or medical device industry setting.
- At least 4 years' experience as a Clinical Specialist or equivalent technical medical experience, e.g. - EP Tech for CRHE.
- Solid clinical knowledge with the ability to build strong working relationships with key clinicians and other medical staff
- Understanding of internal workings of hospital labs/theatres/departments e.g.. purchasing, consignment, and key influencers
- A Customer / patient focused approach and strong empathy
- Ability to absorb complex technical information and an aptitude for technology
- Computer literacy including sound knowledge of the MS Office suite of software.
- A valid drivers' license and willingness to travel and work out of office hours as required





Job Specific Competencies

- Solutions-focused with the ability to collaborate with stakeholders across the business.
- Results-oriented with good organisation and time-management skills, including working independently and unsupervised.
- Enjoys interacting and participating in a team environment, but is effective at self-direction
- Able to prioritise, handle multiple tasks and work under pressure.
- Excellent organizational skills, working with method and structure to respond to deadlines.
- Strong attention to detail.
- Strong oral and written communication skills. Ability to understand and communicate novel concepts and ideas.
- Learns recent skills and ideas quickly and assimilates complex information
- Demonstrable ability to build trust and credibility in relationships with external and internal stakeholders at all levels.

Personal Strengths

- Enthusiasm & willingness to learn
- Positive attitude and resilience to change
- Articulate, proactive, accountable
- Reliable and a team player

Qualifications and previous experience:

- Higher School Certificate with minimum of 8 years relevant experience OR Associate Diploma with minimum of 6 years relevant experience, or Bachelor’s degree in nursing, general science or similar with minimum of 4 years relevant experience or Advanced degree with minimum of 2 years of relevant experience

Physical Job Requirements:

Physical capabilities to perform the job:

- The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to use a computer and communicate with peers and coworkers.

Work Location: Hybrid remote in Tasmania

📌 Senior Clinical Specialist (Tasmania)
🏢 Medtronic
📍 Tasmania