Are you an experienced with Home Care Packages or Support at Home Coordination and looking for a manageable caseload and a supportive local team?

Join ALC Home Care and help older Australians access the care they need to live safely and independently at home.

Our Care Partners coordinate services for their own group of clients. You will build relationships with clients and families, develop and review care plans, manage budgets and ensure services respond to changing needs.

Based at our Cranbourne West office, you will work directly with management and our in-house clinical team. This is an office-based coordination and case management role that includes regular client visits.

ABOUT ALC HOME CARE

ALC Home Care is a locally owned aged care provider and part of ALC Group. We deliver personalised Support at Home services that respect each person’s choices, promote independence and support their wellbeing.

We are looking for an organised, compassionate Care Partner who combines strong case management skills with practical budget oversight and clear communication.

ABOUT THE ROLE

You will manage your own Support at Home caseload, from initial onboarding through to ongoing care coordination and review.

Your responsibilities will include:

- Client onboarding: Review home care referrals, assessments and funding classifications; conduct initial client visits and assessments; and establish service agreements, care plans and services.
- Care planning: Develop personalised care plans around each client’s goals, preferences, assessed needs and risks. Review plans regularly and whenever circumstances change.
- Budget management: Monitor quarterly budgets, explain participant contributions and monthly statements, and help clients use their available funding appropriately to meet their care needs.
- Service coordination: Work with our scheduling team, support workers, allied health professionals and external providers to organise reliable, coordinated services.
- Short-term pathways and additional supports: Coordinate access to the Restorative Care Pathway, End-of-Life Pathway, and Assistive Technology and Home Modifications scheme, where applicable.
- Reassessments:



Identify when a client’s needs have changed and coordinate requests for reassessment or additional support.
- Risk identification and escalation: Recognise changes in health, wellbeing or safety and promptly escalate concerns to our Clinical Care Manager and registered nurse.
- Client and family relationships: Maintain regular contact, conduct ongoing client visits, respond to enquiries and concerns, and support clients to make informed choices about their care.
- Records and compliance: Maintain accurate assessments, care plans, case notes and service records in line with applicable Aged Care Quality Standards, program requirements and organisational procedures.

To be successful, you will have:

- You have at least two years’ experience coordinating Home Care Packages or Support at Home services. You understand care management and client budgets, and you can explain funding arrangements clearly and patiently.

You will also bring:

- Strong assessment, care planning, organisation and time management skills.
- Working knowledge of the Support at Home program, relevant program guidance, the Aged Care Quality Standards and client rights under aged care legislation.
- Excellent spoken English communication skills, including clear pronunciation and the ability to communicate patiently and effectively with older clients, including those with hearing difficulties.
- Sound judgement in recognising risks and complex needs, with a clear understanding of when to seek clinical advice.
- Warm, professional communication with clients, families, support workers and health professionals.
- Confidence in managing client budgets, reviewing statements and resolving service or billing discrepancies.
- Confidence using care management software and Microsoft 365.




- The ability to work independently while contributing to a small, collaborative team.
- Experience supporting people with dementia, palliative care needs, hospital discharge arrangements or restorative care goals will be highly regarded.

Qualifications and Requirements:

- At least two years’ experience in Home Care Package or Support at Home coordination or case management.
- Current First Aid and CPR certification.
- A current driver’s licence and access to a comprehensively insured vehicle for client visits.

Desirable:

- A qualification in nursing (Registered Nurse or Enrolled Nurse) or an allied health discipline.
- Diploma in Community Services.
- Bachelor’s degree in Social Work.

Overseas-qualified nurses and allied health professionals are welcome to apply. AHPRA registration is not required for this non-clinical coordination role. Clinical matters are escalated to our registered clinical team.

Why join ALC Home Care?

- A manageable caseload: We add Care Partners as we grow, giving you time to understand your clients and coordinate their care properly.
- Clinical support: Work alongside our in-house Clinical Care Manager, registered nurse and occupational therapist.
- Direct access to management: Join a local team where you can discuss concerns, contribute ideas and help improve services.
- Training and development: Build your skills as our service grows.
- Reimbursed travel: Mileage is reimbursed for approved client visits.

How to apply

Submit your CV and a brief cover letter outlining your Home Care Package or Support at Home coordination experience to [email protected] .

Job Type: Full time

Pay: $70,000.00 per year

Application Question(s):

- How many years of experience do you have coordinating Home Care Packages or Support at Home services?
- Have you managed client budgets, including monthly statements, unspent funds or quarterly budgets? Please briefly describe your experience.
- Do you hold a nursing or allied health qualification obtained in Australia or overseas?
- What is the largest client caseload you have managed at one time?
- Do you have current Australian work rights?

Work Location: In person

📌 Care Partner – Support at Home (ALC Home Care) (Cranbourne West)
🏢 Aussie Life Care
📍 Cranbourne West