About us
National Floors Australia is one of the country’s fastest-growing flooring retailers. We’ve helped more than 10,000 customers create homes they love. Our range covers engineered and solid timber, hybrid, laminate, vinyl plank and sheet, carpet and carpet tiles, tiles and rugs. We’re looking for a Branch Manager to take full ownership of either Thomastown or Werribee showroom: the team, the numbers and the customer experience.

The branch

- A showroom sales team serving both retail and trade customers
- A network of installers to coordinate on every job
- Head office support for accounts, purchasing and order administration, so your time goes on the floor and the team
- A single site with no rotation between stores

The role
This is a hands-on leadership role. You’ll run the floor, not a back office. You’ll coach your salespeople between customers, take your own customers when the showroom is busy, and close the deals. You own the branch’s sales target and the standards behind it: quote quality, margin discipline, follow-up, showroom presentation, and how every customer is treated from first walk-in to installed floor. You’ll report weekly to the Sales Director.

We’ll be upfront: this is a demanding, target-driven role and we hold a high standard. We want a leader who owns the number without excuses, reports honestly when it’s behind, and moves rapid to fix it.

What you’ll do

- Own the Thomastown or Werribee showroom’s sales result: set daily and weekly targets and drive the team to hit them
- Lead, coach and develop the showroom team through daily huddles, on-the-floor coaching, one-on-ones and rosters
- Sell from the front: carry your own customers, prepare quotes and close
- Review quotes,



margins and discounts before they go out, and hold the line on pricing
- Build and look after the branch’s trade customer relationships
- Keep every order clean end to end: measures, deposits, orders, installation scheduling and follow-up
- Resolve customer and installation issues quickly, fairly and before they escalate
- Run the showroom itself: presentation, samples, stock, safety and opening standards
- Recruit, onboard and develop with head office, and address under-performance early and directly

What success looks like

- First 30 days: you know the range, the systems and every person on your team, and you’re selling on the floor
- First 90 days: the branch is tracking to target, quotes and margins run to standard, and every open order has a clear next step
- First 12 months: a team that hits its number without you carrying it

What you’ll bring

- 3+ years in retail or in-home sales, including at least 1 year leading a team (store manager, assistant manager or 2IC)
- A proven record of hitting targets personally and through the people you lead
- Genuine accountability: you own the result, report it straight, and don’t wait to be chased
- Leadership presence: you can coach, motivate, and have the hard conversation in the week it’s needed
- Confidence with numbers: quoting, measuring, margins and branch reporting




- Strong organisation and follow-through under pressure. If you’re a Type A operator (driven, competitive, high urgency), you’ll fit in well here
- Full-time on a six-day roster, Monday to Saturday, on site at either our Werribee or Thomastown Showroom
- Australian work rights

Flooring experience is a plus but not required. If you’ve led a team in furniture, bathroom, kitchen, automotive, telco or similar considered-purchase retail, we’ll teach you the product.

What’s on offer

- $85,000 – $120,000 base, plus superannuation, depending on experience and track record
- Commission on top, on both your own sales and the branch’s performance, so your upside grows as the branch does
- Full paid onboarding, plus ongoing product, sales and leadership training
- Real progression as we grow, from branch manager to multi-site and state-level responsibility
- Regular coaching, recognition and a high-performing team that wants to win
- Our own in-house platform for quoting, ordering and reporting

Our hiring process

- A 30-minute screening interview over Zoom
- A face-to-face interview at the Dandenong showroom, including a sales role-play
- A final interview with our leadership team

Equal opportunity
National Floors Australia is an equal-opportunity employer. We hire on merit and offer equal pay for equal work. We welcome applicants of all backgrounds. If you need any adjustments during the recruitment process, let us know.

Pay: $85,000.00 – $120,000.00 per year

Experience:

- Flooring Retail: 1 year (Preferred)
- Customer Service: 1 year (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Branch Manager — Flooring (Thomastown or Werribee)
🏢 National Floors Australia
📍 Thomastown