About us
Cyclus is a Perth-based events crew and labour hire company, recognised as one of the best at what we do. For over 10 years we've supplied legends to events, and today we've got 200+ casual crew on our team. We're busy, we move fast, and we're looking for someone special to help keep it all running smoothly behind the scenes.

About the role
You'll work directly with our General Manager as her right hand across three areas: client relationships, crew engagement, and operations. It's varied, hands-on work for someone who loves being organised, is confident on the phone and over email, and takes real ownership of the details. Despite the "EA" in the title, this isn't diary-and-inbox work — it's about keeping our clients happy and our crew sorted.

What you'll be doing

Client relationships

- Check in with current clients and keep those relationships warm
- Run our feedback process — send satisfaction surveys and personally follow up with anyone who rates us 4/5 or below
- Turn happy clients into Google reviews
- Reconnect with clients we haven't heard from in a while

Crew HR & engagement

- Coordinate post-trial onboarding, getting successful crew their next-step info
- Prepare and issue crew accountability and warning documentation in line with company procedures
- Follow up outstanding uniform collections
- Re-engage inactive crew to keep our workforce reliable and active

Operations & compliance

- Stay across WhatsApp Business and action updates as needed
- Oversee crew inductions and training, keeping everyone compliant and job-ready




- Coordinate truck and equipment-hire bookings
- Keep crew tier and progression records up to date and process progressions

About you

- Experience as an EA, PA, coordinator, or in a similar office admin or operations role
- Excellent written and verbal communication, with the confidence and patience to handle tricky conversations (unhappy clients, crew warnings) professionally and kindly
- Highly organised with strong follow-through — nothing slips through the cracks on your watch
- Self-motivated and comfortable managing your own day, including when working remotely
- Tech-savvy and quick to pick up new systems
- Discreet with confidential HR and pay information
- Available during Perth business hours (AWST)

Bonus points for experience in events, labour hire or recruitment, or if you've used Deputy or JotForm.

What's in it for you

- A varied role where no two days look the same, working directly alongside the GM where your work makes a visible difference every day
- Mostly remote, with some in-person for crew and induction work
- Casual to start at $35/hour, with a 3-month review and a genuine path to more hours and a pay structure that grows with you

How to apply
Send your resume and a short cover letter telling us about a time you kept a lot of moving parts on track. We'd also love a short (30–60 second) video intro — this is a people role, and we'd love to see your personality.

Pay: $35.00 per hour

Expected hours: 8.0 – 56.0 per week

Experience:

- Office: 1 year (Required)

Work Location: Hybrid remote in Perth WA 6000

📌 Executive Assistant (Clients & Crew) (Perth)
🏢 Cyclus Event Construction & Crewing
📍 Perth