AI Job Summary

- At least 2 years’ experience in community services, housing or a related sector.
- Understand the Residential Tenancies Act and NCAT processes.
- Hold a current NSW driver licence and have access to a comprehensively insured vehicle.

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Role Type

Permanent • Full-time • Operational

Description

ABOUT THE ROLE

As a Housing Officer, you’ll manage a diverse portfolio of housing tenancies, supporting customers to maintain successful tenancies and contributing to safe, positive neighbourhoods.

You’ll build relationships, solve problems and manage everything from tenancy compliance and arrears, to property, wellbeing and complex customer matters. With home visits, inspections, stakeholder engagement and NCAT matters all part of the mix, this is a role where every day brings something different.

We have a full time (35 hours a week) permanent opportunity available based in Western and South West Sydney. The role is suited to experienced housing or community services professional who thrives on variety, meaningful customer engagement and managing a diverse caseload.

KEY RESPONSIBILITIES

- Manage a portfolio of tenancies and maintain accurate customer records
- Conduct routine property inspections and complete follow-up actions
- Support customers to sustain their tenancies and achieve positive outcomes
- Resolve tenancy issues, complaints and anti-social behaviour matters
- Monitor rent and non-rent accounts and assist customers experiencing financial hardship
- Build strong relationships with internal teams and external stakeholders
- Ensure compliance with tenancy legislation, policies and procedures

REQUIREMENTS

- Minimum 2 years’ experience in a community services, housing or related sector




- An understanding of the Residential Tenancies Act and NCAT processes.
- Current NSW Driver Licence and access to a comprehensively insured vehicle
- Police Check, Working With Children Check, NDIS Worker Screening Check
- Certificate IV in Community Services or equivalent (desirable)

APPLY NOW

Please submit your resume and cover letter detailing your relevant experience and why you are an excellent fit for this role.

WHY WORK WITH US?

As a leading community housing provider, Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build recent properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service




- Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.

Company Overview

Our purpose is to create opportunities for people to prosper. As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper. We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it. You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role. At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

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