Supabarn Supermarkets is seeking an experienced manager to lead the Dairy Department, along with other departments as required, at our Kingston store. This is a hands-on management position combining team leadership, stock and merchandising management, customer service and commercial performance.

Reporting to the Store Manager, you will organise and manage daily department operations, maintain product quality and availability, and develop a team committed to meeting the needs of local customers.

Your responsibilities

- Plan, organise and manage daily department operations, staffing and service standards.
- Manage product mix, stock levels and ordering to meet customer demand and minimise shortages, shrinkage and waste.
- Coordinate purchasing and supplier deliveries, and implement pricing arrangements within delegated authority.
- Plan and implement merchandising, marketing and promotional activities in consultation with store management.
- Monitor product freshness, quality, presentation, expiry dates and stock rotation.
- Prepare and monitor department revenue and expense budgets, review sales and gross profit results, and manage wage and operating costs within delegated authority.
- Maintain accurate records of inventory, sales, expenditure and department performance.
- Coordinate staff selection, rostering, induction, training, supervision and performance management.
- Lead the team in delivering knowledgeable, responsive customer service and resolving customer concerns.
- Liaise with suppliers and store management regarding product availability,



quality and operational matters.
- Ensure compliance with food safety, workplace health and safety, consumer protection requirements and company policies.

Qualifications and experience

Applicants must demonstrate:

- A Diploma or higher qualification in retail management, business management, leadership and management or a related field, or at least three years of relevant experience in place of formal qualifications.
- At least one year of relevant retail management experience.
- Experience managing staff, stock, merchandising and operational performance in a retail environment.

Ideally, you will also bring

- Strong experience in supermarkets, fresh food retail or a similar environment.
- Previous department management experience, supported by supervisory or senior fresh food experience.
- Excellent product knowledge and a keen eye for quality, freshness and presentation.
- Strong stock control, ordering and merchandising skills.
- Commercial awareness of sales, gross profit, wage costs, shrinkage and waste.
- A hands-on approach and the confidence to lead, train and develop a team.
- Reliability, solid organisational skills and the ability to manage competing priorities in a fast-paced environment.
- An understanding that successful fresh food departments are built on quality, availability and knowing what local customers want.
- Availability to work a rotating roster, including weekends and public holidays.

Pay: $79,423.00 per year

Work Location: In person

📌 RETAIL MANAGER (Kingston)
🏢 Supabarn Supermarkets
📍 Kingston