Renter Rights Service Practitioner

Renter Rights Service Practitioner
Empower renters to understand their rights, resolve tenancy issues and access practical advocacy and support.

Employment type: Full Time Ongoing
Classification: Social Worker Level 5
Salary: $105,736 to $110,518 + Superannuation + Salary Packaging
Salary packaging options: Up to $15,900 plus meals and entertainment benefits
Location: Ballarat, VIC
Above award entitlements: Including 3 days paid Christmas Leave annually

Our Values
At Cafs, our work is guided by the values of:
Respect | Integrity | Collaboration | Kindness | Innovation

About the Program
The Renter Rights Service provides local, place-based support to renters across Victoria. As part of the broader Victorian Renter Rights Program, the service helps renters access information, negotiation, advocacy and practical assistance to resolve issues in their renting arrangements.

About the Role
As the Renter Rights Service Practitioner, you will support renters experiencing housing insecurity, financial disadvantage, family violence and other vulnerabilities to understand their rights and navigate tenancy issues.

You will provide tailored rental information, practical assistance, negotiation and advocacy, including support with Rental Dispute Resolution Victoria and Victorian Civil and Administrative Tribunal processes. Working collaboratively across the renter support sector, you will help build renter capability and contribute to a coordinated, accessible and effective service system.

Key Responsibilities

- Act as a first point of contact, complete screening and needs assessments, and identify eligibility, urgency,



risk and safety concerns.
- Triage referrals, manage intake waitlists and follow-up processes, and connect renters with appropriate housing, legal and community supports.
- Provide tailored information and practical rental advice based on each renter's circumstances.
- Negotiate and undertake conciliation with rental providers, real estate agents and other parties to support fair and collaborative resolutions.
- Assist renters to prepare letters, documents and applications, and provide information about RDRV and VCAT processes.
- Attend and advocate for renters at RDRV and VCAT hearings when renters cannot effectively represent themselves.
- Maintain current knowledge of rental practice and law, particularly the Residential Tenancies Act 1997, and participate in required training and supervision.
- Maintain accurate client records, casework data and reporting while delivering culturally secure, accessible and trauma-informed support.

Why Join Cafs?
At Cafs, you'll join a supportive and inclusive organisation where your contribution genuinely matters.

- Professional development and career progression opportunities
- Regular supervision, specialist training and leadership support
- A supportive, collaborative and values-based culture




- An organisation committed to child safety, inclusion, diversity and eliminating family violence
- The opportunity to strengthen renter capability and support fair, sustainable housing outcomes

How to Apply
If you are an experienced client-focused practitioner with knowledge of housing, community services, law, social work or dispute resolution, and a commitment to practical advocacy and equitable outcomes for renters, we would love to hear from you.
APPLY NOW!

To find out more about this opportunity, please refer to the attached position description when applying. For a confidential discussion about the role, please contact Ange Gale, Housing and Homelessness Team Leader, or Jen Allen, Talent Acquisition Partner, on 03 5337 3333.

Applications close 13 November 2026.
Please note that applications may be reviewed as they are received, and applicants may be contacted for interview prior to the closing date.
All applicants must be eligible to work in Australia, and employment will be subject to a satisfactory Police Check, an Employee Victorian Working with Children Check, a current Victorian Driver Licence and other mandatory compliance requirements outlined in the position description.

Our Commitment
Inclusion and diversity are at the heart of everything we do at Cafs. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQA+ community and people from culturally and linguistically diverse backgrounds.
"To work with people to enable healing, hope and meaningful impact across all generations."

📌 Renter Rights Service Practitioner (Victoria)
🏢 Child & Family Services Ballarat
📍 Victoria