ICT Support Technician

Permanent Full-Time | Waverton, NSW

Position Summary:

- Employer: First Aurora Pte Ltd
- Employment basis: Permanent Full-Time
- Location: 100 Bay Road, Waverton, NSW 2065
- Hours: Minimum 38 hours per week, plus reasonable additional hours as required
- Salary: $75,000- $85,000 plus superannuation

We are seeking a skilled and service-focused ICT Support Technician to provide reliable technical support to users and help maintain our organisation’s ICT systems, equipment and services.

Key Responsibilities:

- Provide first- and second-level technical support for hardware, software, networks, printers, mobile devices and user accounts.
- Diagnose and resolve ICT incidents and service requests in person, by telephone, email and remote-support tools.
- Install, configure, test and maintain computers, operating systems, applications and peripheral equipment.
- Monitor systems and networks, identify faults and escalate complex issues when necessary.
- Administer user access, passwords, permissions and standard security controls.
- Maintain accurate service-desk tickets, asset records, technical documentation and knowledge-base articles.
- Assist with backups, system updates,



equipment rollouts and ICT projects.
- Guide users on safe and effective use of ICT systems and follow organisational policies.

Skills and Experience

- Information technology qualification, such as a relevant diploma or higher qualification, and any acceptable experience of substitution.
- One year minimum year of relevant ICT support experience.
- Demonstrated troubleshooting skills across desktop hardware, operating systems, common business applications and network connectivity.
- Solid customer-service, communication, organisation and problem-solving skills.
- Ability to manage competing priorities independently and work effectively within a team.

How to Apply:

- Please submit your application, including a current résumé and a brief cover letter outlining your relevant skills and experience, to [email protected].
- Applications close: 27 November 2026
- Application reference: ICT Support Technician

Only candidates selected for the next stage will be contacted.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

📌 ICT Support Technician (Waverton)
🏢 First Aurora Pte
📍 Waverton