Fully Promoted is a global B2B franchise specialising in branded apparel, promotional products, and marketing materials that help businesses increase visibility and strengthen their brand presence. We provide customised solutions including embroidery, screen printing, and promotional merchandise for businesses of all sizes.

Our local store operates as a small, fast paced team where everyone works closely together to deliver high‑quality branded products and excellent service to our clients.

We value your time outside work—our Monday to Friday and public holiday closures ensure a healthy work/life balance.

We are looking for a casual Client Account Specialist & Production Assistant who enjoys working with customers while also being involved in hands on production. This is a wide-ranging role ideal for someone who likes both customer interaction and practical work.

This is a hybrid position combining customer service, order coordination, production support, and store management. In our small team environment, the successful candidate must be comfortable running the store independently when required.

You will communicate with customers, assist with quotes and orders, help produce decorated apparel and promotional products using our in-house equipment, and ensure the day‑to‑day operations of the store run smoothly.

The role requires someone responsible and organised who can confidently manage customer enquiries, production jobs, and general store operations.

No two days are the same – this role suits someone organised, proactive, and comfortable switching between office tasks and production work.

Key ResponsibilitiesStore Operations & Independent Management

· Open and close the store when required





· Confidently manage the store independently during the day

· Handle walk-in customers, phone calls, and general enquiries

· Ensure the store remains organised, professional, and welcoming

· Manage daily priorities to ensure customer service, production, and administration tasks are completed

Customer Service & Client Accounts

· Respond to walk‑in customers, phone enquiries, and emails

· Understand client needs and assist with product selection

· Prepare and follow up on quotes

· Coordinate artwork approvals, order details, and delivery timelines

· Maintain strong relationships with customers to ensure repeat business

Order Coordination

· Process customer orders accurately

· Ensure artwork, garment sizes, colours, and quantities are correct before production

· Coordinate jobs between sales, production, and suppliers

· Monitor order progress to ensure deadlines are met

Production Support

· Assist with operating decoration equipment including embroidery machines and heat press

· Prepare garments and materials for production

· Assist with quality control of finished products

· Pack and prepare orders for delivery or customer collection

· Maintain a clean and organised production workspace

General Business Support

· Assist with supplier communication and order tracking





· Help update online products or promotions when required

· Support the business owner and team with day‑to‑day operational tasks

Skills & Experience

· Strong customer service and communication skills

· Good organizational and time management abilities

· Ability to multitask in a busy environment Experience in apparel, printing, embroidery, promotional products or a related industry is highly regarded

· Experience with embroidery machines or heat press equipment is an advantage

· Strong attention to detail

· Basic computer skills (email, quotes, order processing)

Personal Attributes

· Positive attitude and team‑first mindset

· Reliable and organised

· Comfortable working in both customer service and hands‑on production tasks

· Willingness to learn and grow within the business

What We Offer

· Friendly and supportive small team environment

· Variety in your day – mix of office and production work

· Opportunity to develop skills in branded apparel and promotional products

· Training within one of the world’s largest promotional products networks

· Competitive salary based on experience

Apply Now

If you enjoy working with customers, take pride in producing quality work, and want to be part of a growing branded merchandise business, we would love to hear from you.

Please submit your resume and a short cover letter outlining your experience by email with Client Account Specialist & Production Assistant in the subject line to [email protected].

Pay: $28.00 – $34.00 per hour

Expected hours: 15.0 – 20.0 per week

Work Location: In person

📌 Client Account Specialist & Production Assistant (Tingalpa)
🏢 Fully Promoted Tingalpa
📍 Tingalpa