NDIS SERVICE COORDINATOR
Baobab Care Pty Ltd

Location: Kalgoorlie, Western Australia
Service areas: Kalgoorlie, Perth and Geraldton
Employment: Full-time,Part time, with flexible working arrangements considered
Salary: $85,000–$95,000 per year plus superannuation, depending on experience and qualifications

About Baobab Care

Baobab Care is a registered NDIS provider delivering disability and community support services across Western Australia.

We provide person-centred support that promotes independence, dignity and quality of life. Our values include compassion, respect, inclusion, integrity, teamwork and community connection.

We are looking for an experienced Service Coordinator to oversee daily service delivery, supervise staff and help ensure participants receive safe, consistent and responsive support.

About the role

Based in Kalgoorlie, you will work closely with management to coordinate services across Kalgoorlie, Perth and Geraldton. You will support workers and team leaders, monitor service quality and respond to day-to-day operational needs.

Applicants must live in Kalgoorlie or be willing to relocate. Adaptable working arrangements may be considered, but a regular local presence is required for staff supervision, house visits and participant support. Occasional travel to other service locations may also be required.

Key responsibilities

- Coordinate daily service delivery across Supported Independent Living, personal care and community access services.
- Supervise and support disability support workers and team leaders.
- Work with the rostering team to organise shifts, manage absences and maintain appropriate staffing.
- Ensure staff understand and follow participant support plans,



service agreements and individual care requirements.
- Conduct house visits, staff supervision and service quality checks.
- Respond to incidents, complaints and safeguarding concerns, escalating matters to management where required.
- Support compliance with NDIS Practice Standards and organisational policies.
- Maintain communication with participants, families, guardians, support coordinators and allied health professionals.
- Assist management with recruitment, onboarding, training and staff performance matters.
- Monitor service hours and participant funding utilisation, reporting concerns promptly.
- Maintain accurate records and follow up outstanding documentation.
- Coordinate new referrals and participant transitions.
- Identify and recommend improvements to service quality and daily operations.

About you

You will bring:

- Relevant experience in disability services, community services, youth work, mental health or a related sector.
- Experience coordinating services, supervising staff or leading a team.
- A sound understanding of NDIS service delivery and safeguarding requirements.
- Strong communication, organisation and problem-solving skills.
- Confidence managing competing priorities and responding calmly to operational challenges.
- Good computer skills and the ability to maintain accurate records.




- Experience supporting people with complex needs.

Desirable qualifications and experience

- Certificate IV, Diploma or higher qualification in Disability, Community Services, Youth Work, Mental Health, Social Work or a related field.
- Experience as a Service Coordinator, Team Leader, Case Manager or Service Manager.
- Experience using ShiftCare or a similar rostering and care management system.
- Experience in Supported Independent Living and community-based services.

Essential requirements

- NDIS Worker Screening clearance, or willingness to obtain clearance before commencing duties that require it.
- Current driver’s licence.
- Working With Children Check where required.
- Australian work rights suitable for the position.
- Ability to work from Kalgoorlie and travel occasionally as required.

What we offer

- Salary of $85,000–$95,000 plus superannuation.
- Flexible working arrangements considered around service needs.
- Supportive management and professional development opportunities.
- A varied role supporting services across three regions.
- Opportunities for career progression as the organisation grows.

How to apply

Send your resume and a brief cover letter outlining your relevant experience to:

Email: [email protected]
Website: www.baobabcare.com.au

Please include your current location and, if applicable, your availability to relocate to Kalgoorlie.

Applicants with relevant experience in disability, community services, youth work,Social Work and related human services are encouraged to apply.

Pay: $87,000.00 – $90,000.00 per year

Benefits:

- Work from home

Location:

- Kalgoorlie WA (Preferred)

Work Location: In person

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