POSITION DESCRIPTION

JOB TITLE: NBHD Gym Manager

PURPOSE

The NBHD Gym Manager is responsible for organising, controlling and promoting the activities, facilities and resources of the Mermaid Beach fitness centre.

The role is responsible for managing daily gym operations, developing and overseeing fitness programs, supervising staff, promoting membership growth, maintaining facility standards, and ensuring the centre operates safely, efficiently and profitably.

LOCATION

The position will be based at 2582 Gold Coast Highway, Mermaid Beach, 4218 QLD. The role will then move to 8 Ern Harley Drive, Burleigh Heads 4220 QLD.

REPORTING TO

The position reports to the CEO and Director.

QUALIFICATIONS & REQUIREMENTS

Education:

o A Diploma or higher qualification in Fitness, Sports Management, Business, Management or a related field is preferred.

Experience:

o Proven experience in fitness centre, gym, studio or health club management, or a similar managerial role.

o Minimum of 3 to 4 years relevant experience in fitness centre operations, staff supervision, member services and program coordination.

Skills:

o Strong leadership and staff management skills.

o Excellent organisational and time-management abilities.

o Strong understanding of fitness centre operations, member services, fitness and Pilates programs and gym equipment.

o Sales, marketing and member retention experience.

o Ability to manage operational costs, budgets and business performance. o Customer service-oriented mindset.

Certifications:

o CPR and First Aid certification is required or must be obtained. o Fitness certification or personal training background is highly desirable. Other:

o Proficient in using gym management software, booking systems, membership systems and basic office applications.

o A personal interest or involvement in fitness activities is beneficial, although the primary function of the role is managerial.

DUTIES & RESPONSIBILITIES





Fitness Programs Planning

a. Plan, organise and manage the range and mix of fitness programs, classes, personal training services and member activities offered by the gym.

b. Manage resources, schedules, staff availability and equipment requirements for fitness programs and classes.

Operational Management

a. Manage daily gym operations, including member access, opening and closing procedures, staff coverage, equipment availability, cleanliness, security and facility presentation.

b. Develop and implement efficient processes to improve member experience and support the effective running of the centre.

Staff Supervision

a. Recruit, roster, train, supervise and manage gym staff, including fitness trainers, front desk staff and other operational personnel.

b. Conduct staff meetings, monitor performance and ensure staff follow workplace policies, service standards and safety procedures.

Customer Service

a. Foster a welcoming, professional and inclusive setting for members, visitors and staff.

b. Manage member enquiries, concerns, complaints and feedback promptly and professionally.

Sales and Marketing

a. Promote the gym, fitness programs, membership options and member activities through local marketing and promotional strategies.

b. Support sales initiatives, partnerships and community engagement activities to attract new members and retain existing members.

Financial Management

a. Monitor membership revenue, operating costs, expenses and financial performance of the gym.

b. Implement cost-effective measures to support profitability and sustainable business performance.

Health and Safety Compliance

a. Ensure the gym complies with health and safety requirements, workplace procedures and facility safety standards.

b. Implement and monitor emergency procedures, incident reporting processes and risk management protocols.

Pay: $75,000.00 – $85,000.00 per year

Benefits:

- Extended annual leave
- Gym membership
- Salary packaging

Work Location: In person

📌 NEIGHBOURHOOD. Gym/Studio Manager (Mermaid Beach)
🏢 NBHD AU
📍 Mermaid Beach