Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).
About the Role and the Team:
We are currently recruiting an experienced individual to join our Customer Service team based in Altona VIC as a PM Administrator & Customer Service Officer.
This is a Casual position within our VIC Depot team, Afternoon Shift. Starting at 2pm daily (Mon-Fri) you will be paid an hourly rate, plus overtime at award rates and meal allowances where applicable.
Our Customer Service team plays an integral role in the operational and administrative functioning of our business. The successful candidate will be familiar with processing a variety of data entry and administrative duties in a quick-paced office.
We are not your usual Customer Service team; we understand that every enquiry is different and every situation requires a unique approach. We are driven by excellence and strive to achieve a high standard of service for our customers daily.
Areas of Responsibility:
- Entering connotes into TS Online ensuring accuracy.
- Creating manifests for the interstate linehaul loads each night.
- Emailing manifest to interstate depots and agents following correct procedures.
- Completing dangerous goods manifest where applicable, ensuring the correct paperwork goes with the driver.
- Completion of EIPs as required.
- Process the local driver run sheets for FAA & subcontractor drivers at the end of the day.
- Preparing revenue consignments for accounts.
- Providing customer service and prompt resolution to customer queries
- Data entry (customer pickups, consignment notes, manifesting)
- Time slot bookings
- Creating onforwarding manifests
- Accurate pallet reporting
- Liaising with internal and external stakeholders, including FAA depots nationally
- Other basic administrative and customer service duties.
Experience and Skills:
- Good communication skills (verbal & written).
- Teamwork skills (effectively working with others).
- Ability to provide customer service support.
- Strong administration skills.
- Positive attitude, reliable and efficient.
- High level of accuracy and attention to detail.
- Efficient time management, planning, and organisational skills.
- Problem-solving using resources and teamwork.
- Prior transport industry experience (highly desirable).
Join us:
At Freight assist Australia we believe our people are one of our greatest assets. Some of the benefits include:
- Ongoing training, learning and development opportunities.
- The opportunity to work in a innovative, growing company that invests in its people and IT programs.
- Job security working for a established company, Melbourne family owned and operated since 2012.
Additional Information
A current National Police Check will be required prior to employment.