Customer Service Officer - Scientific and Laboratory

About the Company: KE Select is partnering with an established organisation operating within the scientific and laboratory supply sector to recruit an experienced Customer Service Representative. Our client provides a broad range of specialised products and solutions to customers across the scientific and laboratory industry. The role has a strong focus on customer relationships, service excellence and operational efficiency, the business is seeking a proactive and customer-first professional to join its team.

About the Role: Reporting to the National Sales Manager, this position offers a diverse mix of customer service, sales administration, relationship management and proactive sales support. You will play an important role in delivering a positive customer experience, managing enquiries and orders, coordinating service requirements and supporting the broader sales team. Beyond day-to-day customer support, you will also have the opportunity to build customer relationships, identify sales opportunities and contribute to ongoing business growth.

Key Responsibilities

- Manage customer enquiries relating to products, pricing, availability, orders and deliveries.
- Prepare and process customer quotations and sales orders accurately and efficiently.
- Proactively follow up quotations and engage with existing and prospective customers.
- Build and maintain robust customer relationships to support retention and growth.
- Identify opportunities for cross-selling, upselling and promoting new products.
- Coordinate equipment servicing,



repairs and warranty enquiries with suppliers and service providers.
- Liaise with internal sales, warehouse and logistics teams to ensure timely order fulfilment.
- Maintain accurate customer records, sales activities and opportunities within the CRM system.
- Assist customers with online ordering, account registrations and eCommerce enquiries.
- Work collaboratively with Account Managers to support sales initiatives and customer requirements.

About You

- Previous experience in customer service, internal sales, sales support or a similar customer-facing role.
- Strong communication and interpersonal skills with a customer-first approach.
- Experience managing quotations, processing orders and coordinating customer requirements.
- Confidence engaging with customers over the phone and identifying potential sales opportunities.
- Excellent organisational skills, attention to detail and the ability to manage competing priorities.
- Experience using CRM systems and Microsoft Office applications.
- A collaborative attitude, commercial awareness and a willingness to take initiative.

What’s on Offer?

- An opportunity to join an established organisation within a specialised industry.
- A varied role offering exposure to customer service, internal sales and business operations.
- The opportunity to develop strong customer relationships and contribute to commercial outcomes.
- A cooperative team environment with opportunities to expand your industry knowledge and capabilities.

Pay

Typically $60,000 to $68,000 plus super for permanent roles, or around $30 to $34 an hour plus super for temp work, depending on the client.

#J-18808-Ljbffr

📌 Brisbane Airport Sports Retail Associate (Casual)
🏢 Adidas
📍 Brisbane