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We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

- Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
- Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
- Provide customers with status reports on shipments, and help to package and ship products as needed.




- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
- Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
- Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

- High school certificate or equivalent
- Ability to comfortably sit for long periods of time
- Good Computer and Typing Skills
- Comfortable desk and good Internet connection
- Strong interpersonal skills

Preferred

- Ability to resolve conflict and de-escalate tense situations

HumanAbility is a Jobs and Skills Council for the health, human services, aged care and disability, sport & recreation and early childhood industries.

HumanAbility’s objective is to advance education by supporting skills and workforce development for the above specified industries. It is a values-based organisation, that is not-for-profit, industry-owned and led, that is contracted by the federal government.

We have an opportunity for a Communications Coordinator to join us on a full-time basis in an ongoing capacity subject to funding (currently funded until mid-2028). The role may be located anywhere in Australia and will involve travel with overnight stays for organisation meetings, stakeholder meetings, workshops, and industry events.

About the position

HumanAbility is seeking a skilled and dynamic Communications Coordinator to support the creation and delivery of communications about our work.





The Communications Coordinator will work with the Senior Communications Advisor and other members of the Communications team to plan, draft and create explicit, concised and compelling communications about HumanAbility’s projects and work.

You’ll work on internal and external communications including our website, newsletter, events and social media channels.

This position will also assist the wider Communications team as required and will at times be required to liaise with a range of contractors, such as graphic designers, videographers, and website developers.

Key Accountabilities

- Identify, plan and create content for HumanAbility’s communications channels, including social, digital and newsletters
- Translate complex technical, policy and workforce content into plain English that suits the target audience
- Draft communication materials with clarity, accuracy, and consistency
- Ensure all content is accessible and appropriate for diverse audiences, including industry stakeholders and the public
- Work closely with other teams as directed to align communications across our sectors
- Assist in the development or commissioning of multimedia content, including videos and graphics, as required
- Observe and followwork health, safety and wellbeing policies and guidelines

Qualifications and Experience

- Tertiary qualifications in communications, journalism or similar or demonstrated equivalent experience
- Experience working in a Communications team, preferably within a not-for-profit or government sector
- Strong interpersonal, written and verbal communication skills
- Excellent organisational and project management skills
- Demonstrated proficiency in content management systems, social media platforms and Monday.com (or similar)
- Ability to work collaboratively in a team environment and manage multiple stakeholders

Further Information

We are committed to building a workforce that reflects the diversity of the stakeholders we work with. We value the unique perspectives, knowledge, and lived experiences that Aboriginal and Torres Strait Islander peoples bring, and we actively support a culturally safe and inclusive workplace.

There may be times when it is required to work outside normal business hours i.e. evenings and weekends to meet operational and/or stakeholder requirements, and dependant on work deliverables, the role

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