Job Description

Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team!

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

- Providing first-level technical support to end-users.

- Troubleshooting and resolving IT-related queries and issues.

- Knowledge of Office 365, SharePoint, Exchange, and Azure AD.

- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.

- Documenting and tracking support requests.

- Collaborating with the IT team to find solutions.





Your skills:

- A strong customer focus and a passion for helping others.

- Previous experience in a similar role.

- Knowledge of Office 365 and Windows AD.

- Intermediate Level 1 ICT troubleshooting skills.

- Excellent communication and professional phone manners.

- The ability to prioritize tasks to meet SLAs.

- A desire to learn and grow into more senior roles.

- Good attention to detail.

- Availability to work Monday - Friday, 8:30 am - 5 pm

- Candidates must be permanent residents or citizens

What’s in it for you!

- Ongoing career development opportunities.

- A supportive and cooperative team environment.

- Competitive compensation package.

- Convenient location in Perth's eastern suburbs.

Apply today

To be considered for this role, submit your CV today (in Word format) by clicking the Apply button.

📌 New Job Opening: Service Desk Engineer in East Perth (Baldivis)
🏢 Important Group
📍 Baldivis