Job Description

Ready to Drive Change?

- Are you looking for a role where you can genuinely make an impact in the world of vehicle leasing and salary packaging?
- Do you thrive in a fast paced, customer focused environment where your communication skills and attention to detail really matter?
- As a Renovations Consultant, you'll be the go-to expert helping drivers seamlessly transfer their novated lease when they change employers. You'll guide customers through what can often be a complex process, making it simple, stress free and easy to understand.
- From preparing tailored quotations and coordinating documentation through to liaising with employers, finance providers and salary packaging administrators, you'll play a key role in ensuring every lease transition is completed accurately, efficiently and with an exceptional customer experience.
- If you're a confident communicator who enjoys building relationships, solving problems and taking ownership of your work, this is your opportunity to join a supportive, high performing team where your contribution genuinely makes a difference.

What You'll Be Doing

As the primary contact for customers undergoing a lease transfer, you will:

- Manage a caseload of novated lease transfer (renovation) cases from start to finish
- Deliver outstanding customer service through proactive communication and tailored support
- Prepare and process quotations, deeds of novation and other required documentation accurately and within required timeframes
- Work closely with employees, employers,



finance providers and salary packaging administrators to ensure a seamless transfer experience
- Ensure all lease transfers comply with relevant taxation, payroll and salary packaging requirements
- Identify and proactively manage risks that could delay settlement or impact customer outcomes
- Maintain accurate records and data integrity across internal systems
- Keep workflow systems up to date, providing visibility of progress to key stakeholders
- Consistently achieve service, quality and productivity targets

What You'll Bring

We're looking for someone who combines strong administration skills with a passion for helping customers.

- You'll ideally have:
- Excellent written and verbal communication skills
- Strong stakeholder management and relationship building capabilities
- Exceptional attention to detail and organisational skills
- The ability to manage multiple priorities and deadlines simultaneously
- Confidence working with numbers and understanding financial concepts
- Experience working with Microsoft Office and business systems
- A proactive approach to problem solving and continuous improvement
- The ability to work independently while contributing positively to team outcomes
- Experience in novated leasing, salary packaging, finance, customer service or administration will be highly regarded, but we also welcome applications from people with transferable skills and a willingness to learn.

Why Join us?

We believe great people do their best work when they feel supported, valued and encouraged to grow.

​Watch our video to learn more about ​the perks our employees enjoy https://www.youtube.com/watch?v=j07XRviL-WM

📌 Customer Service and Admin support (Pymble)
🏢 SG Fleet AU
📍 Pymble