Our ideal candidate is a commercially minded account manager who is comfortable on the phone with small business owners, mostly tradies. They have 2+ years in account management, sales or customer success against renewal or revenue targets, ideally in subscriptions, SaaS, marketplaces or home services.
They treat a renewal as a sales conversation. When a customer says “it’s not working for me”, they ask why, show the value with real data, and handle the objection. They don’t jump to a discount, a refund or a cancellation, and they don’t lead with price. They’re calm with frustrated customers and empathetic without taking on blame or agreeing just to end the call.
They’re self-driven. They keep their call volume and follow-ups high without needing a contest or a manager to push them, they log every call and note in the CRM (HubSpot ideally), and they manage a full portfolio without letting anything slip.
They’re coachable. They want feedback on their calls, can show how their numbers have improved over time, and enjoy being measured on results. They’re motivated by uncapped commission, want to grow into a Senior AM or Team Lead role, and will fit an energetic, in-office team on the Gold Coast.