- Coordinate conference and event enquiries from initial enquiry through to post-event follow-up.
- Prepare quotations, contracts, Banquet Event Orders (BEOs) and client correspondence.
- Assist with converting enquiries into confirmed business.
- Coordinate all event logistics and communicate requirements with operational departments.
- Conduct client site inspections and venue show rounds.
- Build and maintain robust relationships with clients to ensure repeat business.
- Ensure event information is accurately maintained in Delphi and Opera.
- Provide exceptional customer service throughout the planning process.
- Support the Director of Sales & Marketing with administrative and sales activities.
- Assist in achieving conference and events revenue and guest satisfaction targets.