Working at AlburyCity is not just a job, you are connected to something much bigger.

Every position, every person, every department is here for our community and to make a difference to where we work, live and play. We are here to learn, to grown, to achieve and to create genuine connections within our community.

The Position

To assist in the provision of customer service of a high standard for all potential patrons of AlburyCity's cultural services and to provide administrative support to the Cultural Operation team within Cultural Services.

Tasks and responsibilities

- Undertake customer service duties - provide information, technology, retail assistance to LibraryMuseum customers
- Assist the Customer Experience Coordinator in developing LibraryMuseum retail operations and undertaking promotional activities.
- Coordinate LibraryMuseum administrative processes including banking, room and event hire, statistical reporting and inter-branch deliveries.

Qualifications and experience

- Certificate in Library and Information Services, Business Management or equivalent relevant experience in a customer service or cultural service environment
- Experience working in a public library or cultural facility in a customer focused role will be highly regarded
- Demonstrated knowledge of library procedures, services and programs

Hours

Based on 35 hours per week, working 28 hours across a 7-day spread, with actual days and times being worked in accordance with facility roster.



Hours worked on weekends will attract the appropriate loadings.

Benefits

Live and work in a culture-rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.

Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace. We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work-life balance, so we offer flexible working arrangements, a nine-day fortnight for full-time staff, and a range of leave options and support programs.

We are committed to creating a diverse, equitable and inclusive workplace where everyone feels respected and supported. We encourage applications from all people, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people of all ages and identities.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them protected from harm because child safety is everyone’s responsibility.

This role closes on 9 November 2026. Should you require any further information for this role please email Cirstin Bedson on [email protected] or call 02 6023 8363.

📌 LibraryMuseum Customer Experience Officer (Albury)
🏢 Albury City
📍 Albury