The Company

Our client is a family-owned fleet management organisation. Within a smaller team of 15, they endorse a hands on & team-oriented environment with fantastic development opportunities. They are continuing to grow and so require an Administration & Customer Support Officer to support their Fleet Management & Settlements teams.

The Role

Working across both the Fleet Management & Settlements teams, this role Is integral to the success of the business and smooth running of operations. This is a complex industry that requires the ability to grasp a variety of concepts, so a switched on and detail-oriented nature is essential. Your role will be a mix of Administration, Accounts and Customer Support.

This is a temporary role commencing ASAP with the view to convert onto a fixed term contract for a 12-month period. They operate Monday-Friday, 38-hour week, 3 days in office + 2 from home per week (once training is complete).

Duties

Some of your key duties will include:

- Processing client reimbursements and lease settlements in the system
- End of lease account reconciliations
- Responding to customer enquiries via phone and email, resolving any frustrations or disputes
- Forwarding Payout letters to customers and responding to payout enquiries
- General administrative tasks and projects wherever required

Skills & Experience

To be a successful candidate you must have:

- Previous experience in a similar end to end Administrative role - 2/3 years minimum




- Previous experience within Novated Leasing or a similar financial services organisation - highly desirable
- Previous experience providing exceptional Customer Service
- A system and technology savvy approach
- Have full working rights in Australia
- Be available to commence from mid-November for handover!

Perks & Benefits

- Hybrid working model offered!
- Gorgeous newly renovated office!
- Be part of a stable and growing business!
- Additional work-from-home opportunities offered during school holidays!

Apply Today

If this sounds like the right opportunity for you, we'd love to hear from you! Simply apply with your up-to-date CV in Microsoft Word format (.doc or .docx).

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013534238KB

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📌 Administration Officer (Victoria)
🏢 Robert Half
📍 Victoria