18-Month Fixed Term Opportunity

Location: Brisbane or Hobart

At MyState, we're entering an exciting new phase of growth and transformation. As one of Australia's fastest-growing diversified financial services organisations, we're expanding nationally while staying focused on what matters most: delivering better outcomes for our customers and communities.

This is your opportunity to play a leading role in one of the most significant customer change programs in our journey. You'll help shape how thousands of customers experience change, ensuring communications are clear, timely and focused on building trust every step of the way.

The Prospect

As our Customer Communications Lead, you'll partner closely with senior stakeholders to develop and deliver customer communications for a major business integration and customer migration program. This 18-month fixed-term role sits within our Customer & Marketing team and offers the chance to influence a high-profile transformation initiative.

You'll be responsible for:

- Developing and executing integrated customer communication strategies across the migration journey.
- Creating clear, customer-focused communications that translate complex regulatory, legal and operational requirements into simple, actionable messages.
- Managing communication schedules, dependencies, approvals and governance processes.
- Collaborating across Legal, Risk, Product, Operations, Technology and frontline teams.
- Equipping customer-facing teams with the resources and messaging they need to support customers confidently.
- Using customer insights, feedback and performance data to continuously improve communication outcomes.

This is a role for someone who enjoys bringing clarity to complexity and influencing outcomes across a broad stakeholder landscape.

What You'll Bring





We're looking for a communications qualified who combines strategic thinking with exceptional execution.

You'll bring:

- Experience delivering complex customer communications programs involving large-scale change, migration programs or regulatory communications.
- Outstanding writing and communication skills across multiple channels.
- Strong stakeholder management and relationship-building capability.
- The ability to simplify complex information into clear, engaging customer experiences.
- Excellent planning, governance and project coordination skills.
- Experience within financial services or another regulated industry will be highly regarded.

Most importantly, you'll be someone who shares our commitment to creating customer wow, collaborating to win and always chasing the better.

Why Join Us

This is a high-impact role at the centre of a major customer transformation program. You'll work with senior stakeholders across the business, influence customer outcomes at scale, and help shape the experience of thousands of customers during a significant period of change.

At MyState, we're growing, evolving and creating opportunities for people who want to make a difference. We offer meaningful work, genuine ownership and the chance to be part of a business that's ambitious about its future. If you enjoy solving complex problems, navigating change and influencing outcomes, you'll find plenty of opportunity here.

Ready to Apply?

If you're passionate about customer communications, transformation and creating exceptional customer experiences during periods of change, we'd love to hear from you by Wednesday 11 November 2026.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.

We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.

📌 Customer Communication Lead (Hobart)
🏢 MyState
📍 Hobart