Company Description Westpac Group is Australia’s first bank and first company, with a long-standing focus on service for customers, communities, and team members. The Group has grown across Australia, Asia, the United Kingdom, and the United States, and includes well-known brands such as Westpac, BankSA, St.George Bank, BT Financial Group, RAMS, and Bank of Melbourne. Team members benefit from a broad range of career opportunities within one Group, without needing to change employer.

Westpac

Group is committed to creating superior customer experiences and helping customers prosper and grow, supported by a strong culture of care in times of need. The Group also recognizes and respects Australia’s First Peoples and their enduring connection to land, waters, and community.

Role Description The Business Home Lending role is a full time position based in the Greater Melbourne Area, offered in a hybrid work model with a mix of office and work-from-home arrangements. Day-to-day responsibilities include managing and growing a portfolio of business home lending customers, assessing lending needs, and providing tailored credit solutions aligned with Westpac Group’s policies and risk appetite. The role involves preparing and reviewing lending proposals, conducting financial analysis, and collaborating with internal stakeholders to ensure a smooth end-to-end lending process.





The successful candidate will provide proactive customer service, communicate clearly with business clients, and support them through application, approval, and post-settlement stages. This position also requires maintaining accurate records, meeting compliance and regulatory obligations, and contributing to continuous improvement of lending processes and customer experience.

Qualifications

- Strong customer service and client relationship skills, with a focus on delivering positive experiences to business home lending customers.
- Excellent communication skills, including the ability to explain complex lending concepts clearly and collaborate effectively with internal and external stakeholders.
- Solid analytical skills to interpret financial statements, assess credit risk, and structure appropriate lending solutions.
- Experience in business and business planning, preferably within banking, home lending, or financial services environments.
- Knowledge of credit policies, lending regulations, and compliance requirements in the Australian market.
- Proven ability to work in a hybrid environment, manage competing priorities, and meet deadlines and performance targets.
- Relevant tertiary qualifications in finance, business, commerce, or a related field are highly desirable.
- Prior experience in business banking, home lending, or mortgage broking will be an advantage.

📌 Business Home Lending (Melbourne)
🏢 Westpac Group
📍 Melbourne