About the Role

Reporting to the Practice Managers, the Care Coordinator will have experience with either the NDIS, Aged Care or both.

The Care Coordinator facilitates a seamless experience for customers by

- Providing impartial information, advice and guidance to people and their families/carers to navigate the NDIS, My Aged Care and the health services system.
- Supporting customers to set and achieve their goals within their plan or package budget via phone and occasional customer visits.
- Connecting customers with informal, mainstream and funded supports.
- Building capacity of customers and their families/carers to manage their own care

The Care Coordinator is also liaising with a network of approved providers to ensure the desired and necessary care and support is provided to the client and advocate for changes in support and services to occur when a clear and persistent issue arises.

About You

Bring your people skills. We'll help you learn the rest!

- Cert III or above qualifications in community services, disability, social work, mental health or related discipline
- Experience in NDIS and/or Aged Care sectors
- Demonstrated comprehensive knowledge of, and experience in service delivery systems including the NDIS, MAC, The Lookout Way, NSW Health or Community NGO service provision. (Preferable but not essential)




- Commitment to person-centred and recovery approaches to care
- Excellent communication skills both written and verbal
- Excellent time management, multi-tasking and prioritisation skills
- Current NDIS worker Screening check & WWCC (or the ability to obtain)
- Digital Skills including Client record management and Microsoft Suite
- We are prioritising those applicants who have the legal right to work in Australia including Australian or Current Zealand citizens or Australian permanent residents

Benefits

We value our employees and offer a range of staff benefits including:

- Salary range starts at $88,243 with progression based on skills, experience and service.
- Access to NFP salary packaging of up to $15,900 per annum.
- Access to one paid wellness day per annum.
- Regular employee celebrations.
- Flexible working available (WFH) after initial training period.
- Access 12 weeks paid parental leave (for eligible employees).
- Learning and Development opportunities.
- Work with a passionate, committed and supportive team.
- Our Employee Assistance Program aims to confidentially enhance the emotional, mental and general wellbeing of our employees for both professional and personal issues and offer support.
- Free onsite parking.
- Employee Referral Program.

📌 Care Coordinator (Sydney)
🏢 Proveda
📍 Sydney