Club Manager | Permanent Full-Time | PCYC Emerald Club

$89,980.80 + Super + Salary Packaging Options

Lead a club that strengthens community connections and creates opportunities for young people to thrive.

Why This Role?

As Club Manager, you'll lead the overall success of PCYC Emerald, creating a safe, welcoming and engaging environment for members, families and the wider community. This is an opportunity to shape the future of your club while supporting programs and services that make a meaningful difference in people's lives.

You'll combine people leadership with business management, driving growth, membership engagement and operational excellence. From supporting your team to building local partnerships and delivering great customer experiences, you'll play a key role in ensuring the club remains a valued community asset.

If you're motivated by leading people, building strong community connections and delivering sustainable results, this role offers the autonomy and variety to make a genuine impact every day.

What You'll Do:

In this role, you will:

- Lead the day-to-day operations and overall performance of the club.
- Drive membership growth, customer retention and new business opportunities.
- Manage budgets, financial performance and operational reporting.
- Build, coach and develop a high-performing team that delivers outstanding customer experiences.
- Develop and maintain strong relationships with members, community organisations and key stakeholders.
- Maintain safe, compliant and welcoming facilities, programs and services.

What Makes This Role Different?

- Lead an entire facility with responsibility across people, operations, customer experience and financial performance.
- Make a visible impact in your local community through programs and services that support young people and families.
- Enjoy the variety of balancing leadership, business growth, stakeholder engagement and service delivery.
- Build meaningful relationships with community partners while helping strengthen the PCYC presence in your region.

Who Thrives Here:

At PCYC Queensland, we look for people who are connected to their purpose and care about the impact they have on children, young people and communities.





Our people are warm, respectful and inclusive. We value people from all walks of life, including those who may not have followed a traditional pathway.

You'll likely thrive in this role if you:

- Care about the difference your work makes in the community.
- Lead with respect and create positive team environments.
- Are committed to keeping children and young people safe.
- Build strong relationships and enjoy working with a diverse range of people.
- Take ownership, solve problems and look for opportunities to improve outcomes.
- Balance commercial thinking with a strong focus on customer experience.

What You Bring:

You'll bring proven leadership experience, strong commercial awareness and the ability to create positive outcomes for both people and business performance. You'll be confident leading teams, managing operations and building relationships that support long-term success.

Must Have

- Hold (or be able to obtain before commencement) a Queensland Working with Children Check (Blue Card).
- Consent to and successfully complete a National Police Check.
- Hold a current First Aid and CPR Certificate.
- Hold a current unrestricted driver's licence.
- Demonstrated experience in a similar leadership or management role.
- Proven ability to lead and develop high-performing teams.
- Strong financial and commercial acumen.

Nice to Have

- Experience working within the not-for-profit sector.
- Relevant tertiary qualifications or significant industry experience.
- Gymnastics qualifications.
- Gym and Fitness qualifications and relevant industry accreditation.

Why Join PCYC Queensland?

PCYC Queensland is a profit-for-purpose organisation focused on building safer, healthier communities through youth development.

In partnership with the Queensland Police Service,



we work across Queensland delivering programs and services that support young people to feel connected, supported and empowered.

What You'll Enjoy:

- Salary packaging: Eligible employees can use up to $18,550 per year in pre-tax salary for eligible living expenses, meals and entertainment, helping reduce the tax they pay.
- Free 24/7 gym membership at all PCYC Queensland gyms.
- 15% discount on PCYC services, including gymnastics, OSHC and other programs.
- A day to give back: One paid day each year to volunteer with PCYC and support our mission of building safer, healthier communities through youth development.
- Extra Christmas Leave: An additional day off over the Christmas closedown for permanent employees.
- 17.5% Annual Leave Loading: Extra pay when you take annual leave, for permanent employees.
- Corporate Health Plans: Access to exclusive health insurance offers.
- Employee Benefits and Discounts: Save on travel, household goods, electronics, health, fitness and more through our partnerships and perks portal.
- Access to Sonder: our comprehensive Employee Wellbeing Platform available to you and your family.
- Grow with PCYC: Ongoing learning, professional development and leadership opportunities to help you build your skills and advance your career.

OUR COMMITMENT TO SAFEGUARDING

PCYC Queensland is committed to creating safe, inclusive environments where children and young people are protected, respected and supported to thrive.

Safeguarding is a shared responsibility across all teams and is supported by our long-standing partnership with the Queensland Police Service.

Please note: No Blue Card, No Start. Restricted Person legislation applies. All employees are required to complete a National Police Check upon commencement.

PCYC is committed to building and supporting a diverse and inclusive workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences.

Apply Now!

Shortlisting will commence immediately.

- We encourage you to apply promptly as the advertisement may close early if a suitable candidate is identified.

📌 Club Manager (Emerald)
🏢 Pcyc Queensland
📍 Emerald