Job Title: Control Room Officer – Veterans Encourages to Apply

Location: Sydney CBD

Employment Type: Full-time

Security Services

Ready for your next watch? We’re looking for calm, switched-on Control Room Operators to join our 24/7 security operations centre in Sydney CBD.

If you’ve served in the ADF, you already have the skills that matter most in this role: disciplined radio procedure, sharp situational awareness, and a steady head when an incident unfolds. We’ll help you put them to work in a civilian career.

ISEC is seeking a dependable, motivated and experienced Control Room Operator to join our team at a prestigious corporate high-rise site in Sydney’s CBD. This full-time position is paid at Security Officer Level 5 under the Security Services Industry Award.

About the Role

You will work a 24/7 rotating roster comprising 12-hour shifts, including days, nights, weekends and public holidays. Your responsibilities will include:

· Monitoring CCTV, alarms, electronic access control and building management systems, and responding in accordance with site procedures.

· Coordinating responses to incidents, alarms and emergencies with on-site security officers, building management and emergency services.

· Maintaining situational awareness, identifying emerging risks and escalating issues promptly.

· Preparing clear, accurate shift reports, incident reports and operational records.

· Maintaining registers and providing thorough shift handovers to support continuity of operations.

· Communicating calmly and professionally with stakeholders, providing assistance and clear information.





· Working collaboratively with your team to maintain consistent security and service standards.

· Pay in line with the Security Services Industry Award – Security Officer Level 5.

About you

You are an attentive security professional who understands the importance of vigilance, discretion and explicit communication in a control room environment. You can manage competing priorities, follow procedures and make considered decisions under pressure. You will bring:

· Some experience in control room operations is helpful but not mandatory.

· Strong stakeholder engagement, customer service and conflict resolution skills.

· Clear verbal and written communication, including accurate report writing.

· High attention to detail, sound judgement and a calm approach.

· Professional presentation, reliability and a willingness to develop your technical skills.

Essential criteria

· Current NSW Security Licence, Class 1A as a minimum.

· Current First Aid and CPR qualifications.

· Australian citizenship.

· Eligibility and willingness to obtain and maintain an Australian Government Baseline security clearance.

· Availability to work 12-hour shifts across a 24/7 rotating roster.

Why join ISEC?

Australian owned and established in 2001, ISEC delivers security services across government, corporate, cultural and major event environments.

We support our people through site-specific induction, ongoing training, regular management engagement and opportunities for professional development. You will join a team that values professionalism, teamwork and pride in service delivery.

Send your CV and credentials to [email protected] Subject: CRO Soldier On

NSW M/L: 410 759 653

📌 Control Room Operator – Veterans Encourages to Apply (Sydney)
🏢 ISEC
📍 Sydney