Sydney, NSW; Hybrid

Kudosity is seeking a commercially driven Senior Business Development Manager to create new revenue through proactive outbound prospecting and end-to-end sales ownership.

About us

Kudosity helps businesses build stronger customer relationships through meaningful conversations. Our platform combines global messaging and connectivity with powerful SaaS tools for contact management, campaign management and automation, enabling businesses to communicate at scale while keeping every interaction personal.

We're on a mission to make business more human by helping organisations create lasting relationships through the power of conversation.

The Role

The role will identify and prioritise target accounts, initiate outreach, qualify opportunities, run discovery and tailored demonstrations, develop commercial proposals, negotiate terms and progress deals through to contract and transaction.The role will be purely focused on new business acquisition, and require end-to-end management from prospecting to closing.

This is a hands-on role for someone who enjoys creating opportunities, not simply receiving them. The successful candidate will combine a hunter mindset with consultative selling, disciplined pipeline management and the relationship skills needed to build credibility across both commercial and technical stakeholders.

Key Responsibilities

Outbound Business Development

- Build and maintain a targeted outbound pipeline aligned to Kudosity's ideal customer profiles, priority verticals and revenue goals.
- Research target organisations, identify relevant messaging use cases, map decision-makers and influencers, and prioritise accounts based on fit and commercial potential.
- Execute consistent multi-channel outreach through phone, email, LinkedIn, events, referrals and other appropriate channels.
- Develop relevant, value-led messaging for different industries, personas and stages of the buyer journey.
- Generate qualified meetings and maintain a disciplined prospecting cadence, testing and improving activity based on results.
- Follow up relevant inbound, event, referral, reactivation and win-back opportunities where they support the current-business pipeline.

Full Sales Cycle Ownership - Commercial and Technical Expertise

- Own opportunities from first contact through qualification, discovery, demonstration, solution alignment, proposal, negotiation, contract and close.
- Run structured discovery to understand the customer's business objectives,



messaging volumes, current providers, technical environment, stakeholders, decision process and commercial requirements.
- Deliver tailored presentations and demonstrations that connect Kudosity's SMS, MMS, RCS, WhatsApp and API capabilities to the customer's use case and desired outcomes.
- Build a clear business case, address objections and differentiate Kudosity on value, capability, service and commercial fit rather than price alone.
- Prepare accurate proposals and contracts, coordinate internal approvals and negotiate terms that balance customer value with healthy commercial outcomes.
- Maintain momentum through clear next steps, multi-threaded stakeholder engagement and accurate close planning.
- Coordinate a thorough handover to the appropriate onboarding, Customer Success, Account Management, Support or technical teams after close.

Pipeline Management and Reporting

- Maintain complete and accurate records of prospecting activity, contacts, opportunities, next steps and deal stages in Salesforce.
- Manage pipeline coverage and forecasting with clear evidence, realistic close dates and documented risks.
- Track activity, conversion and revenue performance to understand what is working and adjust targeting or approach accordingly.
- Provide timely visibility of progress, blockers, market feedback and support required to the Head of Technical Sales.

Cross-Functional Collaboration

- Partner with Marketing, Product, Connectivity, Support, Operations and other Sales team members to progress opportunities and ensure customer commitments are achievable.
- Bring customer and market insights back into targeting, campaigns, product feedback and go-to-market planning.
- Engage technical specialists at the right stage while retaining commercial ownership of the opportunity and customer relationship.
- Contribute to sales labs, campaigns, events and team initiatives that improve pipeline creation and sales capability.

Skills &

Experience

Required

- At least four years' experience in B2B sales, business development,



account executive or a closely related commercial role, ideally within SaaS, technology, telecommunications, CPaaS or another solution-led environment.

- Demonstrated experience generating pipeline through outbound prospecting, including confident use of the phone alongside email, LinkedIn and other channels.
- Experience across the sales cycle, including qualification, discovery, presentation or demonstration, objection handling, proposal, negotiation and close.
- A track record of meeting targets or delivering measurable commercial outcomes.
- Strong consultative selling and communication skills, with the ability to uncover needs and engage both commercial and technical stakeholders.
- Strong organisation, prioritisation and CRM discipline across prospecting, active opportunities, forecasts and customer commitments. Salesforce experience is preferred.
- Resilience, curiosity and a self-starter mindset, combined with the ability to collaborate and bring in specialist support while retaining commercial ownership.

Nice to Have

- Experience selling APIs, communications platforms, SaaS integrations or other technical solutions.
- Knowledge of SMS, MMS, RCS, WhatsApp, CPaaS, telecommunications or digital messaging use cases.
- Experience selling to software platforms, ISVs, ecommerce, retail, recruitment technology, hospitality or other messaging-intensive industries.
- Familiarity with structured qualification methods and prospecting tools such as LinkedIn Sales Navigator, Apollo, Salesloft or Outreach.
- Experience managing and growing a small portfolio of existing B2B customers.

Relevant candidate backgrounds

- B2B SaaS, CPaaS, telecommunications, martech, ecommerce technology, recruitment technology, CRM, workflow software and other technical or platform-based sales environments.

Our Culture

Our incredible employees are at the heart of all our achievements. Innovation and progress are created from diverse voices, ideas, and talents that comprise our workforce.

We are proud to be an equal opportunity employer and are committed to cultivating diversity in our teams.

Together, we’re shaping the future of customer communication, one meaningful connection at a time.

Additional Requirements

If there are any accessibility adjustments you need to help you be able to apply for this role, please let us know in the application form.

We value every application and are committed to responding to every candidate.

📌 Senior Business Development Manager (Australia)
🏢 Kudosity
📍 Australia