Addsum HR is recruiting on behalf of a growing technology retailer specialising in 3D printing products and after-sales services. Our client is an authorised reseller and service provider for a leading global 3D printing brand. Its new flagship store at Westfield Chatswood will give makers, families, students, educators and businesses the chance to explore, experience and purchase innovative 3D printing technology.
About the role
You will join the business before the store opens, completing official manufacturer training and internal onboarding in product knowledge, demonstrations and service standards. Eligible candidates may also gain Train-the-Trainer certification.
You will help prepare the store for launch, including setting up display and demonstration areas. Once the store opens, you will lead the team, drive sales performance and manage daily operations to deliver an outstanding customer experience.
Key responsibilities
- Lead the store to achieve sales targets and KPIs.
- Deliver engaging product demonstrations and help customers choose suitable products.
- Coach your team in consultative selling and customer service.
- Monitor conversion, average transaction value and repeat purchases.
- Use the CRM to record enquiries,
manage leads and follow up with customers.
- Organise product demonstrations, workshops and community events.
- Work with the marketing team to support local content and social media initiatives.
- Build relationships with customers, educators, makers and local businesses.
- Refer education and commercial opportunities to the B2B sales team, with incentives for successful conversions.
- Recruit, train, coach and roster the store team.
- Manage stock accuracy, visual merchandising and daily store operations.
- Maintain the manufacturer's flagship presentation and service standards.
- Coordinate repair drop-offs and manage escalated customer enquiries.
- Collaborate with warehouse, marketing and service teams on stock, promotions and after-sales support.
About you
- A track record of leading teams to achieve sales targets.
- A hands-on approach to selling, coaching and store management.
- Experience using a CRM and following up sales opportunities.
- The ability to explain technical products clearly and simply.
- Strong organisational and retail operational skills.
- Availability to work weekends and Thursday late-night trading.
- Full working rights in Australia.
📌 Store Manager — New Technology Flagship Store (Sydney)
🏢 Addsum | 安德信
📍 Sydney
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