About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

- Support Hotel Partners: Proactively contact hotel partners by phone and other communication channels to assist with day-to-day operational matters, including pricing discrepancies, inventory availability, content accuracy, cancellation policies, and additional charges.
- Drive Operational Excellence: Identify, investigate, and resolve operational issues in a timely manner, ensuring accurate information and a seamless booking experience for customers.
- Collaborate with Market Managers: Join key partner meetings to understand hotel requirements, identify business opportunities, follow up on agreed actions, and coordinate with internal teams to implement solutions.
- Conduct Competitor Analysis: Regularly compare Trip.com’s rates, inventory, cancellation policies, room types, inclusions, and additional charges against competing OTAs to identify discrepancies and ensure our offerings remain competitive.
- Monitor Pricing and Availability:



Work with hotel partners and internal teams to address rate discrepancies, availability gaps, and other issues that may affect conversion and production.
- Coordinate Cross-Functionally: Collaborate with relevant internal departments to resolve issues relating to accounting, allotments, notifications, cancellations, rate adjustments, product content, and other operational processes.
- Ensure Timely Execution: Deliver daily tasks accurately and efficiently, prioritising activities according to business needs and agreed targets.
- Identify Improvement Opportunities: Proactively provide feedback and recommendations to improve existing systems, tools, workflows, and operational processes.
- Support Business Priorities: Take ownership of assigned projects and ad-hoc tasks, ensuring timely follow-up and successful completion.
- Drive Campaign and Promotion Participation: Work closely with Market Managers and hotel partners to identify suitable campaigns, promotions, and deals. Assist hotels with setting up and submitting promotional offers through Trip.com’s systems, ensuring accurate configuration, timely participation, and alignment with campaign requirements to maximise visibility, competitiveness, and booking opportunities.

What you'll Need to Succeed

- Bachelor's degree in Business, Hospitality,



or related field.
- Experience in hospitality (Face to face or phone) is preferred.
- Fluent in English, with excellent written and verbal communication skills.
- Quick learning capability and be able to work independently.
- Dynamic, positive, and a good team player.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!

📌 Market Executive, Oceania (Sydney)
🏢 Trip.com Group
📍 Sydney